Top critical review
Water leakage from Freezer...
25 August 2018
Caution: Reading this is going to take a while!!
The fridge was promptly delivered on delivery date. Technician from LG came on time for installation.
The vegetables don't stay fresh for more than a day. They (vegetables) start to lose their texture after 24 hours in the fridge. This thing needs improvement.
After few months of use, the freezer door had water vapour at its bottom part. I read the manual to check if temperature is as advised, temperature settings were correct.
First complaint to LG:
On calling LG they first told me to empty the fridge and leave doors open and power off for an hour, and the issue will be resolved.
I took the pain(as fridge had to be emptied ) to do as he asked but nothing changed.Then again after complaining a person came, told me issue is the handle cover, he removed it and said he will visit the next day again. But, to my surprise he closed my complaint saying it is resolved.
Second complaint to LG:
The same technician visited again this time he made video of the water leaking and sent it to someone at his office and said he could not figure out the problem and the decision will be made by his seniors about the course of action and I will be informed in the next 3 days about it. I got no call after 3 days so I called on the 5th day he said my senior will come to the visit. He and his senior made the video again and said headquarter will make a decision about it and I will be informed about it in the next 3 days( again).
I have talked to more than a dozen of LG employees till date. It has been more than 2 months of me keeping a faulty fridge at my house. and I am still waiting for a call from LG headquarter.
Don't go for this one as its not worth your bucks and the service of LG is not satisfying at all. Really dissappointed by LG.
Recently talked to the customer care and scolding them they transferred their call to their chief. He said the door will be be change but not sure if leakage would stop. And to my surprise, he also warned me either change the door or he will close my complaint.