My storage device stopped working after 6 months and when i decided to replace it, I faced lot of problems. Seagate customer care is pathetic, they are literally making me wait on calls for 10-15 minutes without answering my queries, and this has been happening from past 2 months. I also registered my product on Seagate website for replacement purpose but nothing happened. They want me to drop this device at their service centre but for that i need customer ID which i can get through customer care. So, I am trapped in this vicious cycle from past 2-3 months.