Top critical review
Pathetic quality beds and even worse service by Wakefit
Reviewed in India on 28 February 2021
Being a frequent buyer of Wakefit products from the company's initial days, I decided to buy this combo. But what followed was the worst experience I had with them.
Following are why you should not consider this brand let alone this product:
1.Faulty/Defective parts: given that this is supposed to be easy to setup, the parts are provided with a manual. However, the product received was not in correct measurent and was not fitting into the designated slots. Moreover the legs of the bed were not of equal length making it unstable and wobbly.
2.Pathethic customer support: Promised delivery was within 2 weeks, yet it took more than 2 months for delivery. This was despite multiple followups with them. The executives are trained to fill us with false promises and towards the latter part showed utter disregard to the customer. I guess this is a classic example of how a once customer centric small brand on receiving good growth in the market tends to disregard their loyal customers.
3. Unstable mattress: the mattress came along with the setup. Thinking that it is memory foam, we hoped for a good night's sleep. But what followed was back pain and sleepless nights.
Don't fall prey to the false advertising of this brand. They have forgotten their values of customer satisfaction and have started delivering false promises and defective products.