Amazon calculates a product's star ratings based on a machine learned model instead of a raw data average. The model takes into account factors including the age of a rating, whether the ratings are from verified purchasers and factors that establish reviewer trustworthiness.
I ordered this brifcase which is in damaged condition . I request for return of the item , however it was not returned. Entire money spent was wasted . This type of behavior with the customer is not good..