UPDATE! I had to leave the unit with service center from 29th Oct 2018 and finally received it on 2nd Oct, 2018. At the time I was told that the inner tank was replaced. It had not been even 2 days and the tank started leaking on 4th Oct, 2018. How did a new tank start leaking if they had indeed replaced it? I have placed a new complaint with Orient and waiting for them to pick the unit again to fix.
DO NOT BUY THIS PIECE OF JUNK FROM ORIENT; YOU'LL END UP HAVING IT LYING IN THEIR SERVICE CENTER IN WINTER WHEN IT WAS SUPPOSED TO SERVE YOU. UTTERLY DISAPPOINTED WITH ORIENT. NOT GOING TO BUY ANYTHING FROM THEM AGAIN!
Being in Chennai, the usage of this water heater was not something to be termed "heavy", but still the tank got leaked in just a year of starting using it. As you can see in the photograph (taken when the technician was investigating) you can see water leaking from the underbody. They had to take the entire unit to their service center for 4 days and have returned it today saying they have fixed the leakages using welding. I'm not sure for how long this "fix" is going to last and when I am going to start having the problem again.
As per the Orient service center, they have seen this tank leakage issue in this specific model of Orient water heater and in all the cases, the units were purchased from Amazon.
This is an Old Model of Orient. This takes a Lot time to Warm up the Water and No Auto Cut Off Works in the Product. What happens, After waiting for 30 to 60 minutes.. after opening the geyser switch. the water will be Moderately warm and After some time when you will be taking bath, the Cold water start coming out of the Tap. and Make the Whole Water thanda. then, Suddenly you will feel Oo La La.. Oo la la.. Is Product me Bijli yani Electricity ki Consumption bahut Zyada hai.. aur Paani ko Garm karne ki Capacity bahut kam hai... Is hi Vajah se maine yeh Refund kiya... I don't know, How Other People Says Good about the Product.