Top critical review
Product is OK but for installation you need to put extra pain of calling and get it installed.
15 November 2018
Purchased this product on 2-Nov-2018 during Amazon Sale and I never wrote such a long review but thought it need to be shared that will help potential customers
Below are some points:
1. The product delivered is NOT 5-star BEE 2018, it is 5-star BEE 2017 (although manufacturing show'as as Jul 2018 on the box). So its Not accurate to say 5-Star, instead its should clearly mention whether it is 2018 or 2017 rating
2. For installation, you need to call the 1-800 number explicitly
a. The call center guy told me that it's a 3rd party vendor and NOT V-guard company that sells this product on Amazon (although I noticed on amazon site it is sold by V Guard Industries Ltd(Official).
b. After explaining that I have purchased the product from Amazon and provided few details, he has registered the call and provided SR(service number).
3. The installation guy came in 48 hrs of the call
a. its half baked kind of installation, he was not ready to put any effort and told the inlet is stuck and he can't open
b. just showed me that hot water is coming out of the Geyser and left there and then
No effort was put to fix it properly and just stood there and asked me for closer code provided by V-guard.
******* I have called my own plumber to check what is stuck and with no effort he was able to remove it and Nothing was stuck, of course I ended up paying him for properly fixing the things , nuf said about free installation******
c. I got a message stating that I have provided a 5-star rating for installation provided, Really !!!! how !!!! so who provided 5-Star!!?
Buy at your own Risk