Top critical review
Voltas Inverter AC - Very good product with very poor Installation support..
20 March 2019
AC Got delivered on time, and the product is very much up to our expectation and the specifications..
But when it comes to installation, the team was so unprofessional that they did not even know the basics.. The existing MCP point, being a used and old plug, I requested them to replace the same with a new MCP, which I had already purchased and available readily with me, the team told that they did not know how to connect an MCB/MCP..! For an LED Tube light, which was to be slightly relocated for the AC installation, they practically pulled and plucked the wire..! (And of course, they left it as it is and did not bother to connect it back)
Finally, for the electrical part, I had to ask them to just power on the equipment by connecting the wires and show the ac powering ON and leave.. And they happily did it..!!!
They are interested in just 3 things;
1. Their installation charge of Rs. 1500 - Collect it and go
2. Make the customer buy the 'Stand' for the outdoor unit from them at a higher rate than usual
3. Installed or not, get the documents signed
Amazon and Voltas: While I may consider for myself and my known circle, going for another Voltas AC for the next requirement for its performance, but with this kind of installation capability, sorry Sirs, I will certainly certainly think twice..
Believe me, you are making us, customers, rethink about going back to the nearby, known dealership and buy the product and get some professional installation/support, than losing our peace of mind like this..!!
Finally, for Voltas and Amazon it is a business deal completed.. But, for me, it is my family's safety which is at stake.. Therefore, I am getting the electrical part of the installation re-done with the professionals..
Thank you for making a good product (Hope the product lives to its reputation, specifications and promises).. and spend some time to learn the basics of customer support also..!! All the best..