Installation Service is Poor in Jaipur. They Nailed outer case and stabilizer in wall with nails and broke the wall plaster. It will be hard to take out without damaging outer shell and wall again while moving. He was not using drill machine and screws for tightening it. Also few screws were provided with AC they did not bothered to put it in.
I received a faulty Unit which was not cooling. #the voltas agent did not wait enough to verify the cooling effect said he had 20 jobs per day if any issues call voltas customer care. #called Amazon and Voltas customer care and the most frustrating experience ever #voltas could not arrange the local service centres for inspection for 2 days #Amazon could not help in this regard #once after the authorized technician visit who declared the AC was without the coolant gas .. it took me 8 calls to get Amazon support to work on this. #one of the Amazon agents after an almost 30 minutes of call and explaining asked me to troubleshoot by switching modes and turn off turn on ..seriously I don't know if I was baging my head against a wall #After much time the agent confirmed that replacement/return has been initiated and I will receive confirmation soon. #i did not receive any confirmation for almost 10 hours called Amazon again and the new agent did not have any clue of what the previous agent promised.
#this new agent was frustrated because I was frustrated wow!!! # Once return was initiated .. the Amazon could not work to get the AC Picked up , which btw I had to again battle with Voltas and local service centre agents to get it un installed #some of the Amazon Agents made FALSE CONFIRMATIONs. #Some of the Amazon Agents could/did not arrange call from local people who are supposed to collect the faulty unit.
At this point the faulty unit still lies at my house with no call from any local agents asking for time coordination for the activity.
All seems well until you receive a large faulty appliance.. that is when you get to know how pathetic support can get.
Lesson learnt to never buy any large appliance Online
The delivery by amazon was perfect within a day and also they had arranged for fitting to be doneon the same day. Cooling is good also the power consumption is less. Little bit noisy but that's the issue with window ac. Otherwise perfect service by amazon and great product by voltas
Got this ac on friday, technician called and said that get a carpenter first and ask him to do the work in window and after that he will come only. Firstly how carpenter will know what needs to be done, secondly pay to carpenter then pay to that voltas technician. No one will like to have this kind of service. Avoid voltas
Installation still pending... Dishonest installation team.. Asked 5000 to install a window AC.... Voltas, you better hire credible people. Need full refund along with damages immediately. Don't need your product.