Top critical review
Not worth buying. Black & Decker support is no good.
26 June 2019
This machine is not worth buying.
Basically this machine is supposed to pass water through coffee through a filter, to make coffee. However I've only had it for 2 months, and it doesn't actually make the coffee. The water is not going through the filter (i.e. the coffee).
I spent 1 month trying to get support from Black & Decker in India. Firstly their approach is ridiculous - i had to keep calling & follow up on my complaint after the technician visited once (who didn't do or say anything & pretty much refused to accept that there was a problem). By the way, their support number is also very bad. Even if you manage to connect to them, the call drops within seconds.
After many, many calls by me, another technician visited. His input was, "although the machine can make 10 cups at a time, you should make only 5 cups at a time". When i refused to accept this input, the person said to call his superior. Finally after doing that, i was told by this "senior" that the machine is fine, it's the coffee that's the problem. I even asked what brands does the machine support - to this his answer was "its not our job to suggest that".
I have given up & will buy another machine now, but i recommend not to buy a Black & Decker product as their support is no good.