Top critical review
8 December 2018
Product is great but the one I received was faulty.
Reducing 1 star for delayed LG service.
Reducing 1 star for low quality control.
i Wont mind buying a same monitor, with hope that another piece will not be having any fault.
Facts, not an opinion:
I purchased this monitor from a local dealer, not online. Immediately I noticed it has greener tint towards the left side, and little warmer towards the right. ( Please check the images of white background I attached). I immediately called up LG support and logged complain. Next day, LG support person visited my residence. He offered repair. I denied as it was a new monitor and I wanted a replacement. He said he needs to take approval from his head office. It is now more than a couple of weeks. I will update the outcome, weather they give replacement or not.
Update: 22 December 2018
It is about to a month now, I reported the issue to LG support. I call them up more than a couple of times a week and every time the support person ask me for more time to get approval for replacement of the product.
20 Feb 2019
I reported the problem to LG on 22nd Nov 2018. it will be 3 months now. I made several phone calls to check the update, to ultiple people in their team. Last week I got a call from LG, they do agree to give me a refund and asked me to submit a refund request form, my Aadhar card, Pan card, receipt, and a void cheque. Their engineer collected all those documents from me yesterday. I called up today again and got informed that it will take another 15 to 20 days.
I'll keep updated.
12 March 2019
I called up today again. There is no single point of contact. You need to deal with call center person, Service engineer, His manager, divisional manager, warehouse person, etc. Till date, I have made around 150 calls.
They had promised me that I will get the refund, they have collected the original receipt, ID & address proof and refund form long back.
Called up today again and been asked to wait for another week, that again, not for the refund cheque, the person said he will be able to update me after a week.
30 March 2019
Finally received a refund cheque from LG, couple of days ago. !!!