Against the general conception on extended warranties not being required for high-priced consumer electronics, I had purchased an EV from On-siteGo for my Panasonic Invertor AC.
The said device worked flawlessly for a year and then due to the ever-fluctuating voltage spikes in all over India, including Gurgaon where this is installed – the AC stopped cooling, right after the standard warranty expired!
I called up onsite go, and was promptly attended with the brand technician visiting right on time! He diagnosed multiple electronic part failure on the AC unit, including the PCB, FAN Motor and something with the compressor, with a parts estimate of over 25,000 rupees!
Onsite go service personnel assured me of getting this fixed, ordered the parts and brought the unit back to life within the committed time-frame – without charging me a single paisa! – This is exemplary customer support and the sole reason why I would now ensure that all my high priced consumer electronics are covered under extended warranties at-least till the expected lifespan.