Top positive review
🔹Please read this before you consider buying it 🔹
Reviewed in India on 13 December 2018
UPDATE: 4 Jan 19
So finally I have received a replacement of the defective jar ! I am not sure if This is the result of my review or their good customer service. It could be both or the review so friends I will suggest to never hesitate to voice your complaint
But at the end of it all I am a satisfied customer since my complaint was resolved. So I am going to add two more stars.
This product is between 3 and 3.5 stars, if I consider the price at which it is available in daily lightning deals. I will give 1 star extra for their CC. It is an average quality product but if their customer service is good it is an good option in the budget section.
My original review 👇
I am writing this review after using the mixer grinder for the past 3 months.
At the price it is being offered regularly in lightning deal almost daily, I wasn't expecting great quality and the set actually looks like a budget category mixer grinder.
The grinder is average in build quality.
The lids of the jars are medium quality plastic. The rubber seal is below average and has rough unfinished edges. You need to press the lid down while grinding happens or else be ready for some splashes and a painted kitchen 🙄
The steel body of the jars has sharp rim and is ok in thickness.
The first few times I used it, there was lot of burning smell and I washed and rinsed it many times to get rid of the grease in the rotating blade.
The motor is powerful but noisy.
I used the wet/ dry grinding jar more frequently and after 3 months some metal part started breaking off and coming into the batter.
When two huge pieces of yellowish metal came out and the rotating blade became loose and I couldn't use the grinder I contacted the customer care.
Since there was emphatic assurance of support from the CC i had called up their number and I was told to send a mail to their official email ID
There was a prompt reply and somebody came to inspect the damage.
But after that there were two to three calls from their end and they kept enquiring if someone had come.
And then I received a mail that my ticket has been closed as my complaint has been resolved.
Well, nothing ever was done to correct the problem or replace the unit and the ticket was closed.
There has been no response ever since I replied to that mail and requested to open the ticket again and asked for an appropriate action.
So friends, the customer care support is just a gimmick and no resolution happens to issues if any.
Also, they tempt the customers with an offer for extension of warranty for another 6 months if we give them a five star rating !!
The ratings you see here is the result Of this marketing strategy for a below average product.
Hope my review is helpful to you.
Thanks for reading it.