The first time, I ordered it, I received a defective and broken piece. Got is exchanged. The exchange was quick. Though the new piece has a scratch on the coated plate, yet I decided to keep it. The quality of the roti maker could have been better. Anyway, the paratha and phulka are soft and save one hell of a time. Happy with the product. You just have to master the technique of kneading a super soft dough, and pressing and turning.