Top critical review
Stopped working within 30 days
23 November 2018
I have Purchased double door refrigerator.
Model no: RT39M5538S8/TL
Serial no: 0EPJ4DAK201619
Purchased on: 13th October - 2018
Demo request lodged on Samsung: 16th October – 2018
Demo given by: Biswajit, on 16th October – 2018
Product request no: 4270748567
Cooling problem from 12th November – 2018
Complaint lodged on 14th November – 2018
Service order no: 4272780971
Service engineer: Amit Kumar, mobile no: 7001287826
Inspection done on 15th November – 2018
As per inspection, compressor need to be replaced,
On 17th November – 2018 service engineer visited and found out internal cooling pipe leak.
Lodged a complaint on 17th November – 2018
Service order no: 8470471906
On 17th November – 2018, received call from Samsung, Mr. Monojit Shaha, mobile no: 6290472121, he enquired about the leakage of internal pipe. Since then I have not got a single call from Samsung, I have been following with Samsung in the toll free customer care no: 1800407267864 for the replacement of the damaged product.