Top positive review
Excellent Product but Very Poor Service by Glen.
2 September 2017
I am writing this review after using the chimney for four months now. The product is excellent and its look is classy. Its baffle filters are easy to clean. Works fine. Very satisfying performance. Only worry is the after sales service of Glen. I had to chase Glen and Amazon for four days to get it installed in my town. I had to call several times to several numbers provided by each recipient and faced a lot of mental harassment before getting it installed. You need to purchase the connecting pipe from local hardware store as it is not provided with the chimney. Besides Glen charges very high for installation which several other brands do not. I am not sure what sort of service Glen will provide once some problem arises in the product. I am giving four stars just because of the poor service provided by the brand. The chimney otherwise is very good. Glen needs to improve its service standards or else this excellent product will be rejected by consumers.