I love this concept of extending the warranty of your new product after the manufacturer's warranty gets over. As soon as you receive the pouch and open it you would just see a small flyer and a booklet. There is nothing else other than these two items. I am sure you would also laugh on what you purchased. But, worry not. Just go on their website and start chatting with the agent. I found this way much effective than sending emails or calling. Please keep the serial number and the invoice ready while chatting with them. And once all the details are filled in by the agent, you would receive an email with all the details about the extended warranty of your product. It's just awesome. I used it for my newly purchased LG 42 inches Microwave Oven.