Top critical review
Buy at your own risk!
26 June 2017
Update on 14th July - By far the worst customer care I've ever seen. Its 29th day now and the machine is still not repaired. I'm sick and tired of @BOSCH. No more updates from me. BOSCH S**KS and I lost all hope in getting this machine back to LIFE. Good Night. I'll arrange for this machines funeral tomorrow!
Update on 6th July - After calling customer care, they are now giving a date of 12th July since the part has to come from abroad :) God only knows when can I start using this machine again. 4 weeks without a washing machine. Great going Bosch!
Update on 5th July - This is getting worse. Bosch service really su***. 18 days gone and the parts and not available. Service guys won't even give any update. Imagine the condition, even in a city like Bangalore. If you dont want to run from piller to post to get your 2 months old new washing machine repaired, avoid this purchase. I feel bad that I exchanged a 10 year old Videocon top loading one to buy this.
Unfortunately, I had a chance to buy this product twice. The first order came defective (there was an issue with some sensor. the water continuously kept flowing during the installation) and I had to return it. The return process was smooth. After doing more research, since this one was one of the cheapest in the front loading washing machine and it was from a reputable company (i thought), I decided to give it one more chance. The installation went fine but within 2 months, the drum stopped rotating. The service guy found that the issue was with wiring and some chip and the whole unit needs replacement. Still waiting for 10 days and the parts are yet to come!
Unless you want to do your own laundry once in a quarter for 10 days, don’t buy this.
Also, the minimum time for your six KG wash is 2 hours 13 minutes as already noted by others. This is much more than the models from other vendors.