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Shame on Amazon for allowing crooks like One Assist to sell through their website
on 23 April 2016
Mi India Amazon India Purchased One Assist Insurance in Dec 2015 for my Mi4i (Cust ID: 688199_Membership ID: 1000449578_Sr.No. :- 1326398). Due to liquid damage, I gave it for repair on 25th March 2016. On 7th April 2016 got a mail saying that the claim is rejected. The reason given was very flimsy.
I have very candidly written that I am not aware of how the liquid fell on the device and the Xiaomi service center person has told me that there has been a liquid damage. What is so mysterious about this? Water could have been spilled by anyone in the house- the maid could have spilled water and quietly cleaned it before i could notice, or a small child could have done it. In good faith I have written whatever I know about the reason. If someone does not know how the water could have entered in the device should he lie and make up a big story? The main point is the water has entered in the device and it needs to be repaired. Whether the maid did it or some child did it or any other person did it, will not solve the problem right?? Or are you trying to tell me that I should name that person who has spilled water on the phone so that you can send him to jail???
Besides, when a person develops some ailment like kidney stone, tumor, cancer etc. does he know the exact reason? Does the insurance company reject the claim saying that the exact cause for disease has not been disclose. Any person takes insurance and pays the insurance premium only because when something goes wrong he will be insured against it.
I feel One Assist people are deliberately rejecting the claim because they are not interested in providing insurance but only minting money by fooling people. There are plenty of complaints about this company on the internet. Below is one such forum where customers who have taken insurance have said that this company is fraud and at the time of buying insurance they speak nicely and then at the time of claim they reject it on baseless grounds.
[...]I am surprised how Mi India, Amazon India, Flipkart, Snapdeal have tie-up with One Assist and is also recommending their customers to purchase insurance service from One Assist as the service quality of this company is pathetic. Their customer care executives are clueless about what’s happening with my mobile. Every time I call to check when my phone is being returned they say within 3 days, but the three days never seem to get over. Please note that the phone was given on 25th of March 2016, the rejection of claim was intimated to me on 7th of April 2016. Since One Assist is not going to repair my phone why should they keep my phone for 20 additional days from the date of rejection of the claim???
Is there another type of fraud happening at OneAssist??? I feel the only reason to keep my phone at One Assist service center for so long is to remove the original parts and put duplicate parts in the phone. Or else it should not take so long to return the original device back to me. I am feeling completely cheated and I am sure they have some evil intentions in keeping my phone for so long even when they are not going to repair the device. I guess I will have no alternative but to approach the consumer court for resolution of the matter.
I am also surprised to know that your products are being sold at Amazon India, Flipkart, Snapdeal and even at Mi India stores. I would like to warn Amazon.com, Flipkart, Snapdeal and Mi Mi India to stop promoting ans selling One Assist insurance as it is a fraud company and is only interested in looting people.