Top critical review
Received a dysfunctional item and had problem returning it
16 March 2019
I received a washing machine which had a torn net, leaking pipe meant for water inlet, and most importantly, Spin function which was not working at all.
Advantages, the plastic body is better than most mini washing machines available in this or lower range. The washing function was working fine and cleaned clothes good enough. The size is portable and its easy to carry it around, as maybe required in hostels. It could easily clean 7-8 clothes at one go. Or maybe even more.
The only problem I faced was due to the dysfunctional item I received, I was not sure of my buy anymore and wanted to return it against a complete refund for the time being. The seller was ready for a replacement but, on return, wanted to deduct 500 rupees for transport charges without any fault of mine, as its mentioned that a defected product can be returned within 10 days. So I had to call the Seller and Amazon Customer care a lot of times, like 3-4times a day and I wasn't sure if I would get all my money back because the seller never assured me of it. Even a few Amazon customer care providers said that you can not get a full refund in this case but we had read Return policies diligently and debated against it, then later they were also supportive of it, and also told us about AtoZ claim where a seller is supposed to honour Amazon policies or they are removed from the site. The only problem was I had to call too many times and had to waste a lot of my time without any surity and no fault of mine. But you can certainly get a full refund if you have received a defected product. And not like a lot of people writing reviews who have lost money even when they were not at fault in the least.