Top critical review
Worst installation experience with AO Smith
22 October 2018
This is with regard to new water heater purchased from Amazon on 10th October and an installation request submitted on 20th October with AO Smith.
The technician Mr. Sartaj who visited my house for installation of Water Heater has broken down the concealed pipe of my bathroom. Its not an accident by chance and its the case of mistake done by the technician. Firstly, he didn't consult me for the right place to make a drill and secondly, he drilled just above the cold water outlet, which is always the place to avoid any drill. Because of this mistake, many flats have been impacted and the water has been stopped in all these flats. I've to now hire a mason and plumber to break the tiles, repair the broken pipe and then do tiling work for the complete wall. This is not going to cost me anything less than 5000/- . When I lodged the complaint # "10544762", it was assigned to the same person, who called me to inform that there is no plumber in the company to repair the broken pipe and he cannot help in this regard. This one bathroom is totally out of usage for now, there is family function for which I bought this water geyser and now I do not know how to manage these things.
This is very unfortunate on behalf of AO Smith. I will upload the picture of broken pipe shortly.