I have recieved a defective product. The indicator light is not working. I lodged a complain in the customer care of Venus home appliances for a newly bought product.The company authorised technician came and repair it.
Great product. Heats water in seconds, litterally seconds after you switch it on. I am using same model since 5 years..no complaints whatsoever. Bought another now. Copper tank is awesome for salty water + no other company makes copper tank no. No comments about service, didn't need one yet.
Packing is very good and very safe. The water heater is packed in heavy duty bubble tubes. So no worries of transit damage. Thanks, Venus. So Amazon didn't even bother to wrap it in a plastic. But no issues Venus has taken very good care.
Now actual product. Product finish is very good. Installation was very simple (If you know how to do it) Heating is not very fast but enough. In Pune cold climate, it serves the purpose. It has got good safety features/devices. A copper tank is a big advantage and will last really long.
Overall a good product from a good reliable manufacturer.
Water heater is very good. The problem is that we dont get the correct connecting pipes. The one that are available in amazon do not match. The diameter of pipes available in stores are also a hard match & little leakage is there. Just after i bought this, found a new model in Havells that offers the pipes along with the box. No problem with the water heater what so ever.
Good product. Nice build quality. Heats well. The LED indicator wasn't working initially. When the Venus service guy visited and checked, he found that the bulb was off its housing, and just fit it in its place.
The only geyser in the market with 100% pure copper tank which will last for 10-15 years rather than steel tank offered by other companies which will last 3-5 years. No other company offers copper tank in today's time as it is expensive. Go ahead,buy it and live it.