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Canon Support Issue! -PRAMIT
5 March 2015
First, check if you are registering the right way.
Visit edge.canon.co.in. Get a user account by registering your details. Sign-in. Click on "Register Your Product" button. Follow the instructions displayed. During this registration process, keep a soft-copy of the Invoice, and your camera/lens' serial numbers (these numbers are printed on the outer-right side panel of sealed box along with bar codes). The Camera body, 18-55 lens, 55-250 lens have unique serial numbers for each of them. All these three are to be registered one after the other. Typically the camera body serial number will have more digits than the lens. Let's use a hypothetical example, say these are the numbers found on the box: (11)123456789012, (22)1234567890, (33)0987654321. The first one should be of the Camera body and the other two are of the Lenses. When registering, omit the content within parantheses and use the remaining part. Going by the same example considered above, you should use 123456789012 to register the camera body, and so on.
If the above still fails:
There is an option to raise an "Escalation" from Canon Edge India product registration web page itself. Basically, it's our opportunity to tell Canon India that a camera with the Serial Number is bought in India, on a specific date.
Canon India immediately issues an Escalation Tracking ID on our e-mail.
Internally, Canon India validates how the camera with the specific serial number came into India, whether it was a legal import by Canon India Pvt Ltd., or not, whether it's a brand new camera/used one elsewhere, etc., and they will inform the final status back to us on our e-mail ID. Assuming it is all genuine and Canon processed the escalation in our favor, product in our hand can be registered to avail warranty and other benefits.
In case there is no response within, say, 5 to 10 working days:
Carry the camera along with lenses, the box and the Invoice to your nearest Canon Service Center. They will be able to do a manual inspection & advise your options.