Promotion Details

Frequently Asked Questions (FAQs)

Offer period:

For Amazon Prime customers - 12:00 PM 19th January, 2019 to 11:59 PM 23rd January 2019 

For Non-Prime customers – 00:00 AM 20th January 2019 to 11:59 PM 23rd January 2019

  1. What is the 10% HDFC Offer? 
  1. Can I get this offer with Exchange offer or No Cost EMI?

Yes, the offer is valid even if you buy with Exchange or No Cost EMI or both.

  1. Are net Banking purchases also included in this Offer?

Net Banking purchases are NOT included in this Offer 

  1. I purchased an eligible item but still did not get Instant Discount. Why?

For purchases made on Prime Now App, Amazon Global Store, Card payment on COD purchases, customer would get cashback instead of Instant Discount. For such cases, the same offer as mentioned above would apply. The cash back will be credited to the customer’s Bank account/Card statement latest by 23rd April 2019.

  1. Would I get the Bank offer even if I make a part payment using my Amazon Pay Balance?

Yes, you would get Instant Discount but only on the amount charged on your HDFC Debit or Credit Card. Also, to avail instant discount, your HDFC card should be charged for a minimum amount of INR 3,000. For example, if total purchase amount is INR 8000, and INR 1,000 is paid using Amazon Pay Balance and INR 7,000 is paid using HDFC card, then instant discount would be given on INR 7,000 and not INR 8,000. Similarly, if INR 7,000 is paid using APay balance and INR 1,000 is paid using HDFC card, then customer would not get any discount because the amount paid using HDFC card is less than INR 3,000. 

  1. Can I place multiple orders and avail instant discount?

Yes, you can avail instant discount on multiple purchases. However, please ensure that purchase amount each time is INR 3,000 or above (net of exchange discount). Also maximum cumulative instant disount/cashback per card is INR 1,500. 

  1. What if I cancel my purchase?

The Offer is applicable for a successful purchase. If Instant Discount is availed on any purchase, and it is subsequently cancelled, the refund amount of such purchases will be posted adjusting the instant discount amount availed on the purchase. However if you place another order within the offer period, you shall get instant bank discount subject to offer eligibility.

Where the customer is eligible for cashback, and the purchase is cancelled/returned, such purchase would no longer be eligible for the cashback. 

  1. When will I get the cashback?

The cash back will be credited to the customer’s Bank account/Card statement latest by 23rd April 2019. Note: This is NOT Apay cashback. 

  1. My Amazon.in purchases includes Amazon.in Gift Card(s); will I be eligible for discount under this Offer? Is the Offer applicable on purchase of all products?

 No, the discount under this Offer is not applicable on purchase of: 

Check Product page for offer eligibility

  1. My payment failed while placing the order; will I be eligible for the cash back under this Offer?

If your payment failed while placing an order, Amazon.in gives you an option to revive your payment for such order. If you revise your payment within the offer duration, you will be eligible for the discount. For more information on revise payment, click here

Terms and Conditions 

  1. This "Offer" is provided to you by HDFC Bank Limited (“Bank”), and Amazon Pay (India) Private Limited (formerly known as Amazon Online Distribution Services Private Limited) ("Amazon") and made available on the website amazon.in and the mobile site and mobile application thereof (collectively, "Amazon.in").
  1. These Offer terms and conditions ("Offer Terms") are in addition to the Amazon.in Conditions of Use & Sale and Privacy Notice to which you agree to by using Amazon.in. In the event of any conflict between the Conditions of Use & Sale and these Offer Terms, these Offer Terms will prevail, only for the purposes of this Offer.
  1. All residents of India holding a valid and current credit or debit card issued by Bank (each a "Card") are eligible to avail the Offer (the holder of a Card, a "Cardholder"). Corporate or Commercial Cards are not eligible to avail the offer. 
  1. The offer is valid from 20th January 2019 to 23rd January 2019 ("Offer Period"), unless revoked or extended by Amazon in its sole discretion, without any prior notice and without liability. For Amazon Prime members, the offer is valid from 12:00 noon January 19, 2019 to January 23, 2019. 
  1. Under this Offer, any Cardholder who, during the Offer Duration, makes any purchase from Amazon.in and makes the payment using the Card, will be entitled to receive an instant discount of 10% of the total purchase value for a successful transaction made on Amazon.in, provided the purchase value for such transaction (inclusive of taxes) is equivalent to or exceeds INR 3,000 on a per transaction basis. Check Product page for offer eligibility
  1. Each Cardholder can avail a maximum instant discount of INR 1,500 per Card under this Offer for purchases on Amazon.in using the Card, irrespective of number of purchases. 
  1. The purchase of the product(s) will be governed by the terms of sale, including terms of exchange (wherever available), applicable to the sale of the product(s) on Amazon.in. This Offer will also be applicable on purchase of product(s) by the Cardholders under an exchange offer.
  1. For purchases made on Prime Now App, Amazon Global Store, Card payment on COD purchases, customer would get cashback instead of Instant Discount. For such cases, the same offer as mentioned above would apply. Cashback in such cases will be posted on 23rd April 2019.
  1. Notwithstanding anything contained in these Offer Terms, this Offer is not applicable on the purchase of the following products: 

Check Product page for offer eligibility

  1. The Instant Discount would not be applicable on payment made by Cardholders using the 'Cash on Delivery', payment option. In such cases, customer would get cashback provided that: (a) the order(s) is placed by the Cardholders on Amazon.in during the Offer Duration; and (b) the Cardholder, at the time of delivery of the order, makes the payment via a card accepting machine carried by the delivery associate, using the Card. In the event, for any reason, the card accepting machine is not available or is not working, the Cardholders will not be entitled to avail the Offer.
  1. The Offer is also valid on EMI (equated monthly installment) transactions, No Cost EMI transactions and Exchange offers.
  1. In the event the order is returned or cancelled by the Cardholder, seller or Amazon Seller Services Private Limited, for any reason whatsoever, and subsequently the order / purchase transaction value falls below INR 3,000/-, the order will not qualify for this Offer and the participation of the Cardholder will be deemed withdrawn.
  1. If Instant Discount is availed on any order, and it is subsequently cancelled, the refund amount of such orders will be post adjusting the instant discount amount availed on the purchase.
  1. Amazon reserves the right, at any time, without prior notice, without liability, and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these Offer Terms or to replace, wholly or in part, this Offer by another offer, whether similar to this Offer or not.
  1. Products offered under this Offer are subject to availability and accordingly Bank, and/or Amazon, in no circumstances, shall be liable for non-availability of any of any product.
  1. Nothing contained herein amounts to a commitment by Amazon or the Bank to conduct further, similar or other offers
  1. The above Offer is by way of a special offer and nothing contained herein shall prejudice or affect the terms and conditions of the card member agreement (if any executed by the Bank)
  1. Delinquent and over-limit credit Card members will not qualify for this Offer 
  1. This Offer cannot be availed on: (i) purchase of the ineligible / excluded products mentioned above; or (ii) purchase by Cardholder using any card other than the Card (mentioned above).
  1. The cashback will be credited in the eligible Cardholder's account by the Bank on 23rd April 2019. Any queries/issues relating to cashback will be entertained by the Bank only till 23rd May 2019. For the avoidance of doubt it is clarified that a Cardholder must address the queries/issues relating to the cashback to the Bank only.
  1. Under no circumstances, will the cashback being offered under this Offer be settled in cash in lieu thereof by Amazon.
  1. By participating in this Offer, every Cardholder expressly agrees that Amazon or any of its affiliates will not be liable or responsible for any loss or damage whatsoever that a Cardholder may suffer, directly or indirectly, in connection with this Offer, including but not limited to that associated with his/her use or delivery or misuse of any product purchased on Amazon.in.
  1. All disputes between the Cardholders, Bank will be resolved inter se and Amazon will not (nor will be liable or obliged to) mediate or resolve any dispute or disagreement between the Cardholders and the Bank. 
  1. Any disputes arising out of this Offer shall be subject to the exclusive jurisdiction of the courts at Bangalore. 
  1. The Cardholders are not bound in any way to participate in this Offer. Any participation is voluntary
  1. Any person availing this Offer shall be deemed to have accepted these Offer Terms.