Promotion Details

Free 1-year Screen Replacement Offer

FAQs

1. What is the Offer?

Get Free 1-year Screen Replacement for your new mobile phone purchased on Amazom between 12 PM 9th October and 15th October 2018. The Plan benefits include:

• Accidental Screen damage repair

• Free Pick-up and drop of Phone during Repair

• Completely online and paperless process for raising repair request and tracking

Offer Period: Oct 9th 12 PM - Oct 15th 11:59 PM, 2018

The Free Screen Replacement offer is available with select mobile phone models purchased on Amazon. You can read more about the Offer and eligible models here: www.amazon.in/freescreenreplacement

2. How to Avail the Offer?

All eligible phones have a banner at the top of the product page indicating the availability of the offer. The same is also called out in the Special Offers and Promotions section of the product page. There are no special steps to avail the offer. Simply buy the phone and the Screen Protection Plan is auto-activated within 7 days of your receiving the new Mobile. There is no need to download any App or register on any website.

3. What is the minimum transaction amount for availing this offer?

This is a Complimentary/ Free Offer available with select Mobiles purchased on Amazon. There is no restriction on minimum transaction amount or mode of payment to avail this offer

4. What payment methods are eligible for the offer?

All payment methods are eligible for the offer

5. How should I activate the insurance/screen protection plan?

The Plan is auto activated within 7 business days of your receiving the delivery of your new Mobile Phone purchased on Amazon. There is no need to download any App or register on any website for the purpose of activating the Plan.

Note that the Free Screen Replacement offer is not available for phones not purchased on Amazon, or for phones on which the product page doesn't mention the availability of the offer

6. When will I get my Plan details?

You will receive the details of the Plan on your registered Email ID (email ID registered with Amazon) within 7 business days of purchasing the new Mobile

7. What is the validity of the Screen Protection Plan?

The Free Screen Protection Plan is valid for 1 Year from the Date of Purchase of the new Mobile on Amazon. The Plan coverage begins after you receive the new Mobile purchased on Amazon

8. Is this offer available when I opt for EMI and/or Exchange/Buyback?

Yes, this Offer is available when you buy the phone on EMI and/or using Exchange/Buyback as long as the New Mobile purchased by you is covered under the Offer

9. What if I cancel/return the phone? 

The Free Screen Protection Plan would automatically get cancelled if you return, reject or cancel your Phone Order

10. What if my phone has more than just screen damage and requires repair to other parts too?

You'd have to pay the additional cost of repair for any repair other than the screen repair cost. The payment has to be made in advance in order to begin the repair. You’d be advised the details for such payment at the time of repair depending on the damages

11. Who is providing the offer, and whom should I contact in case my phone screen breaks?

This offer is powered by Acko. Please visit www.acko.com to file a claim for repair in case of screen breakage

12. My payment failed while placing the order. What should I do?

If your payment failed while placing the order, you will be given an option to revise your payment. If you revise your payment during the offer duration, you will be eligible for the offer. Follow the steps & ensure that the phone purchase is completed within the Offer Period

13. What are the detailed terms of the Acko Free Screen Replacement offer?

You can find the detailed terms of the One-Time Free Screen Replacement Offer here: https://www.acko.tech/free-screen-replacement-terms-and-conditions-2018/