Top critical review
Awful product and horrendous service from amazon
15 June 2019
Samsung should move out of low-budget smartphone business. This phone is everything smartphone should not have:
1) heating problem
2) phone lag
3) hopelessly low battery life
4) very bad touch sensor
As a customer, I can accept every issue except heating problem which is a health hazard for a customer. There have already been multiple instances of exploding of Samsung phone in the past and overheated battery raises a concern.
On top of everything, comes the service of Amazon. So much for the 10-day replacement policy in case of any issue. I have been contacting Amazon for more than 10 days about the issue and they have not been able to identify the issue. Their app is not available in the jurisdiction (sent a screenshot to them and there was no response). A technician visit is scheduled for after 5 days a technician visits and he has not been able to replicate the issue because he didn't have the time for a 30 min call which is when the phone gets heated up. Now it is the responsibility of the customer to install a temperature app, monitor the temperature and the raise the issue only if the temperature rises above 45 degrees Celcius. They seriously hope the user to hold a device at 45 degrees. They should revoke the policy of replacement if they don't want to support the claims of the customer. This will at the very least vanish any false hope that the customer would have while buying the product.