Top critical review
Great Hardware but Poor Software and Features
10 June 2018
It's really a good product. but what comes with it (software-side) is just bad! I bought the Duo variant with 8TB capacity (that means, it has two 4TB NAS Hard Drives in it) and I'm using it in RAID1 mode. It's really simple to set up. But there is a really annoying drawback in the PC Software it recommends you to install during set up - the WD Discovery app! I'm not sure whether it happens to everyone or not, but after installing the software I found that all other ordinary portable external hard drives (like Seagate Backup Plus Slim 2TB) went just ridiculously slow! I used to get around 120MB/s write speed on USB3.0 on those external drives but after installing the WD Discovery app, the speed started to hover around 10MB/s only - that's more than a whooping 90% decrease! I searched a lot for the option to stop monitoring external hard drives with the WD Discovery app (which it does automatically once installed. It will notify you whenever you attach an external storage device to your laptop via any USB port and will also show you an 'Eject' button i.e. basically a safely remove hardware alternative.) Also you need that crappy WD Discovery software to Map your My Cloud into Windows Explorer as Drive Z:/ and also to schedule automatic backup. But 90% extra speed for my other portable external drives looked more important to me than the basic features of the software, and that's why I uninstalled the app and now I'm simply using the web platform to access the drive. It works flawlessly. There is a built in Document viewer in the WebUI and also Media player just like Google Drive (that's why I've put 3 stars).
So, my only opinion is that, if you are really looking for an alternative to Google Drive, OneDrive etc. and safeguard your cloud data under your control then obviously go for it but if you are expecting a full-fledged NAS capabilities where you can enjoy DLNA and such stuffs, then it's simply not for you.