Prepaid Mobile Recharges

Frequently asked questions about prepaid mobile recharges through Amazon

What are the offers running currently?

All offers are listed at:

Payment is successful but my order status shows ‘pending’. Recharge is not completed. Why so?

  • Recharges take anywhere between 10 seconds to 20 minutes for completion. Please check status after 20 minutes.
  • You can check the latest status of the recharge by visiting Your Orders section and clicking on the respective order.

My recharge failed but payment was successful, why so? When will I receive a refund?

  • If the details you entered for your recharge plan are valid, the recharge will be successful. In cases of incorrect details or technical failure, the payment goes through but recharges fail at the mobile service provider’s end.
    • Recharges done using Amazon Pay balance will be refunded instantly for such failed transactions.
    • For other payment methods, the refund will be processed in 2-4 business days, depending upon your bank's policy. Your bank usually sends you an SMS once the refund is successfully credited.
  • Some telecom operators may enforce a time interval ranging from a few seconds up to 15 minutes before any consecutive attempts of recharging the same mobile number. Please wait for 15 minutes between two consecutive recharge attempts for the same mobile number.

What happens if I recharge a wrong number?

A recharge order once placed cannot be cancelled. We recommend checking the number once before the recharge.

My payment was successful and I got a message from Amazon that my order was successful, but my recharge has not gone through.

  • If your recharge is successful, we will send you a confirmation email and SMS.
  • You can also check the status of recharge from your operator by quoting the Operator Reference Number. You can get your operator reference number by clicking on the specific order in the Your Orders section.

I changed my mobile network recently. When I enter my mobile number, old mobile network is displayed. Will my recharge be successful?

  • Please confirm your mobile service provider and circle combination before placing your order to avoid recharge failure.
  • To change the mobile service provider that is auto populated basis your mobile number, click on Edit and select the desired operator and circle.

More Questions

Can I cancel a recharge?

A recharge order once placed cannot be cancelled.

Can I pay bill of my postpaid mobile number?

Yes, you can pay bill of your postpaid mobile number. Go to the Mobile Postpaid page and follow the on-screen instructions to pay bill of your postpaid mobile number.

How can I recharge a mobile number?

You can recharge a mobile number on the website, mobile site or mobile app. Just go to the Mobile Recharge page and follow the on-screen instructions.

Are there purchase limits for recharges?

  • Yes, there are purchase limits in place for recharges.
  • If multiple recharges are placed through the same Amazon account / or multiple Amazon accounts that amounts to unfair usage of the recharge system, we reserve the right at our sole discretion to cancel any recharge order without prior notice.

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