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Terms and Conditions - Amazon Pay balance: Money Wallet

[To register any grievance, you can reach out to us to at 1800-3000-1571 and/or email us at amazonpay-grievance-officer@amazon.in. Our Grievance Officer is Mr. Vinay Choletti. Correspondence address for Grievance Office is 8th Floor, Brigade Gateway, 26/1, Dr. Raj Kumar Road Bangalore, Karnataka - 560055]

These terms and conditions ("T&Cs") are applicable to your use of 'Amazon Pay balance: Money'. 'Amazon Pay balance: Money' is the branding for the semi closed loop pre-paid stored value account issued by Amazon Pay (India) Private Limited (formerly known as Amazon Online Distribution Services Private Limited), a private limited company registered under the Companies Act, 1956 having its registered office at 8th Floor, Brigade Gateway, 26/1, Dr. Raj Kumar Road Bangalore, Karnataka ("Amazon").

For the purpose of these T&Cs, 'Amazon Pay balance: Money' is hereinafter referred to as "Amazon Pay balance/wallet account".

Amazon is authorized by the Reserve Bank of India ("RBI") to issue and operate semi-closed pre-paid payment instruments in India (including Amazon Pay balance) in accordance with the provisions of the Payment and Settlement Systems Act, 2007 and directions and regulations framed thereunder, as amended from time to time.

By registering for or using Amazon Pay balance, you signify your agreement to be bound by these T&Cs. Further details on our terms and conditions can be attained from the FAQ page on our website.


  1. Registration for Amazon Pay balance.

    To register for Amazon Pay balance, you must: (a) be a resident of India; (a) have attained the age of 18 years; and (c) have a valid Amazon.in account. The wallet accounts can be availed by you in the following variations:

    Stored Valued Account Lite product (SVA Lite)
    • At the time of onboarding you will be required to provide minimum details such as mobile number(verified through OTP), name and identification number for any Officially Valid Document as mentioned under Prevention of Money Laundering Rules, 2005 and related amendments.
    • You will be allowed to use only one wallet account at any given point of time.
    • This is a reloadable product and can be used for only purchasing goods & services from merchants registered with Amazon Pay balance, in a manner prescribed under these terms and conditions and as communicated by Amazon from time to time.
    • Limits - You will be able to load in such wallet accounts maximum INR 10,000/- per month and maximum INR 1,00,000/- in a financial year. In addition, the available balance in such wallet account shall not exceed INR 10,000 at any given point of time. The same balance will be available for purchases from merchants.
    • You will not be able to transfer money from such wallet accounts to other Amazon Pay balance accounts and bank accounts. The only time you can transfer money out of this wallet account is at the point of closure of your wallet account. At which point you would be required to transfer money to your own bank account post providing required bank account proof of ownership and after completing your Know Your Customer; or transfer money 'back to source' (payment source from where the money was loaded).
    • Existing SVA Lite customers who hold balance of INR 10,000/- or more currently will not be allowed to perform any further load till such balances reach below the INR 10,000/- threshold.
    • You will be able to perform a maximum cash load of INR 10,000 per month and INR 49,000 per financial year.
    • You will be allowed to perform debit transactions upto a maximum of Rs 10,000/- per month.
    • You have the option to fix a cap on number and value of transactions and you will be allowed to change the caps, with additional authentication and validation.
    • You will be required to provide requisite Know Your Customer (KYC) information/documentation to Amazon prior to completion of one year of usage of such account. If you fail to complete your KYC, no further credit shall be allowed in your wallet account. However, you will be able to use the balance available in your wallet account.
    • Amazon may, basis risk perception, lower the limits and intimate customers by changing these T&Cs.

    Amazon may also provide you the option to complete the KYC verification process manually by submitting physical documents, such as proof of address, proof of identity and your photograph or through the eKYC process set out by UIDAI or through any other mechanism as prescribed under applicable law.

    You agree and consent to Amazon collecting, storing, sharing and processing information (including sensitive personal information) related to you from or with our affiliates/group companies (located either in India or abroad), or third parties/service providers for the purposes as set out in these T&Cs and for providing you with other products, offers and/or information.

    For your convenience, you can logon to the wallet account by using your login credentials issued by Amazon.in only. You may log out from wallet account by logging out of Amazon.in account.

  2. Load your Amazon Pay balance.

    Amazon Pay balance can be loaded through online payment methods such as domestic credit/debit card and net banking. However, you will not be able to use prepaid cards, EMI, cards issued outside India or a combination of cards to add/load amount to your Amazon Pay balance. You may also be provided the option to load Amazon Pay balance by cash through Amazon Transportation Services Private Limited ("ATSPL") registered at Eros Corporate Tower, Eros Plaza, Ground floor, Opp. Nehru Place Metro station, Nehru Place, Delhi -110019 (contact number: 011 47985600) and other agents authorized by Amazon and as intimated to you from time to time. Such loads will be as per the prescribed limits for SVA Lite, mentioned under these terms and conditions and as provided by RBI from time to time. Except as provided hereunder, amount in your Amazon Pay balance will not be refunded to you under any circumstances. No refund will be provided in cash, at any point of time. No interest will be paid on your wallet account balance at any point of time.

  3. Permissible Use.

    Amazon Pay balance may only be redeemed towards the purchase of eligible products offered by merchants on Amazon.in and other payment aggregator/partner / merchant websites that accept Amazon Pay balance as a payment method ("Merchant Websites"). Purchases will be deducted from your Amazon Pay balance. No cash withdrawal will be permitted at any point in time, to any customer.

  4. Fees and Charge

    Amazon reserves its right, in its sole discretion and without any prior notice, to impose and/or revise charges/commissions in relation to the use of your Amazon Pay balance. The current charges for your Amazon Pay balance are detailed at https://www.amazon.in/gp/help/customer/display.html?nodeId=202135170

  5. Forfeiture/Suspension/Closure

    Expiry and Forfeiture

    The Amazon Pay balance wallet account will be valid for an indefinite period, any changes to the same will be communicated by updating these terms and conditions. As mentioned above, SVA Lite account will be valid for a period of one (1) year from the date of issue/activation, post which you will be required to upgrade your account by providing requisite KYC information/documentation to Amazon. In cases where you do not perform any financial transactions on the wallet account for a consecutive period of 1 (one) year, the wallet account will be considered inactive/expired. In such cases, Amazon will inform you at least 45 days prior to such date to either transact using the wallet account or utilize any outstanding balances in the wallet account. Upon expiry the unused balances will be forfeited in accordance with the applicable regulations. Where you wish to reactivate such account, you will have to contact us through our customer care details as mentioned under this document and comply with applicable validation norms, as prescribed by Amazon.

    Suspension

    You are obligated to use the Amazon Pay balance product only as per the provisions of these terms and conditions and norms prescribed by Amazon from time to time. Any activity in contravention of such provisions may lead to suspension of the Amazon Pay balance wallet account. During such period your ability to use the wallet account will be restricted, as prescribed by Amazon.

    Closure

    Further you will have the option of closing such wallet account. You can close the Amazon Pay balance account and transfer the outstanding amount to your own bank account or to the payment source from where the amount was loaded. For such closure request, we may require you to furnish additional information (including bank account details) and complete your KYC.

  6. Amazon's Role.

    You agree and acknowledge that Amazon is only a facilitator and is not and cannot be a party to or control in any manner any transactions relating to purchase of goods and/or services using Amazon Pay balance on the Merchant Website. Amazon shall not be liable / responsible for any defect in the product / merchandise / goods or services purchased / availed using Amazon Pay balance. Amazon shall not mediate or resolve any dispute or disagreement between you and the banks, sellers, merchants or manufacturers of the products/services. Any dispute or claim regarding the product / merchandise / goods or services purchased / availed on the Merchant Websites using Amazon Pay balance must be resolved with the merchants, sellers or manufacturers. While Amazon endeavors to process your Amazon Pay balance transactions in a timely manner , please note that there may be certain scenarios when the transactions don't immediately reflect in your Amazon Pay balance.

  7. Limitations.

    You should register and maintain only one Amazon Pay balance account and shall not use Amazon Pay balance to undertake any foreign exchange transactions.

  8. Fraud.

    Where the mobile phone being used to access Amazon Pay balance gets stolen/lost, you are required to immediately inform Amazon about the same. Such complaint can be reported at the customer care as mentioned under these terms and conditions. Amazon reserves the right to restrict transaction on such account, in order to prevent any unauthorized usage of the Amazon Pay balance. In case of change in mobile number or in case of any change in the information/documents provided to Amazon at the time of onboarding, you are required to intimate Amazon immediately. Amazon will not be liable for any fraudulent transactions undertaken prior to intimation to Amazon about the change in your details.

    Amazon may suspend or discontinue your access / use to or of your Amazon Pay balance, for any reason at any time without written notice to you. In addition, Amazon may suspend your use of your Amazon Pay balance if it suspects that such transaction or your Amazon Pay balance is being or is likely to be used without authorization, fraudulently, suspiciously or is otherwise unusual based on prior transaction activity / history and application of our internal fraud controls. For detailed information on your liability on fraudulent transactions, please read the Fraud Policy available on our website: https://www.amazon.in/gp/help/customer/display.html?nodeId=202134240

  9. Governing Law and Jurisdiction.

    These terms and conditions are governed by and construed in accordance with the laws of India. You agree to submit to the exclusive jurisdiction of the courts at Bangalore. You agree to indemnify Amazon for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these terms and conditions and your use of Amazon Pay balance.

  10. Limitation of Liability.

    AMAZON PAY BALANCE, AND ALL INFORMATION, CONTENT, MATERIALS, AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU ARE PROVIDED BY AMAZON ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. AMAZON DISCLAIMS ALL RESPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE OPERATION OF AMAZON PAY BALANCE, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED REPRESENTATION OR WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF APPLICABLE LAW DOES NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. IN NO EVENT WILL AMAZON OR ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR RELATED TO AMAZON PAY BALANCE.

  11. General Terms.

    Amazon reserves the right to make changes to these T&Cs governing Amazon Pay balance, at any time, in its sole discretion. All terms and conditions are applicable to the extent permitted by law.

  12. Contact Information

    Information can also be attained from the FAQ page on our website. You could direct any questions, comments or complaints related to Amazon Pay balance at https://www.amazon.in/gp/help/customer/display.html?nodeId=202134240. Where you are not satisfied with the redressal given through the abovementioned modes, you can contact our Grievance Redressal Officer, details available at https://www.amazon.in/gp/help/customer/display.html?nodeId=202134240.

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