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Refunds for Items Fulfilled by Amazon Items

When you return a fulfilled by Amazon item, refunds are issued to the payment method used at the time of purchase, except for Cash on Delivery.

To check the status of your refund go to

Payment Method Refund Method Refund Time-frame

(After the return is received by Amazon)

Credit Card/ Debit Card Credit Card/ Debit Card 2-4 business days
Net Banking Net Banking Account (Credited to Bank Account) 2-4 business days
UPI UPI Linked Bank Account 2-4 business days
Pay on Delivery

NEFT to Bank Account

Paper Cheque

Amazon Pay Balance

2-4 business days

8-10 business days

2 hours
Amazon Pay Balance Amazon Pay Balance 2 hours

If the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information.

Note:

If the original payment method you used to make the payment (credit/ debit card) is no longer valid, we'll issue the refund through a demand draft.

When we receive a payment failure notice from your bank, we will send you an e-mail asking you to call us. When you call us back, we will collect your name and the address where you want the demand draft to be sent, and proceed with the refund.

POD Refund to Bank Account via National Electronic Funds Transfer (NEFT)

For orders placed using Pay on Delivery as the payment method, refunds can be processed to your bank account via National Electronic Funds Transfer (NEFT). You can update the details of the bank account where you wish to receive the refund in the Your Account section or from the Returns Support Centre when you are returning an item.

You will need to update following information to enable us to process a refund to your account:

  • The Bank Account Number
  • IFSC Code
  • Account Holder's Name
  • Bank Branch
  • Bank Name
Refunds cannot be processed to third-party accounts. The name on your Amazon account should match with the name of the bank account holder.

NEFT refunds will typically be processed in one business day from our end and will be credited to your account in two business days.

Paper cheque clearing

All cheque refunds will be in form of "at par" Deutsche Bank cheques. Deutsche Bank cheques are cleared locally in the following cities:

Ahmedabad Delhi Ludhiana Pune
Aurangabad Gurgaon Moradabad Salem
Bangalore Kolhapur Mumbai Surat
Chennai Kolkata Noida Vellore

If you plan to present the cheque in person in any other city, ensure that your beneficiary bank sends the cheque for outstation clearing.

In case you plan to drop your cheque in a clearance box, please note the following:


  1. If you are dropping the cheque in a clearance box in any of the above cities, use the box marked Local Cheques.
  2. If you are dropping the cheque in a clearance box in any other city, use the box marked Outstation Cheques.

Failing to follow the above instructions might result in the cheque not being processed and a penalty being levied by the bank.

Note: Once a cheque is issued, Amazon will send you an e-mail with the tracking details of the refund cheque within 4 business days from the date of refund.

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