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About Two-Step Verification

Amazon's Two-Step Verification adds an additional layer of security to your account. Instead of simply entering your password, Two-Step Verification requires you to enter a unique security code in addition to your password during sign-in.

If Two-Step Verification is enabled on your Amazon account, you will have to enter your sign-in information like you normally would at the time of signing in, and then you'll be prompted to also enter a security code. You can receive this security code in a variety of ways such as text message, voice call, or authenticator app, depending on the option you select when signing up for two-step verification.

To simplify sign-in on computers and other devices that you regularly use, you can choose not to ask for a security code so that you won't need to enter a code each time you sign in. If you choose not to ask for a security code on a computer or device, you will only be asked for your password when you sign in on that device.

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Note: After enabling Two-Step Verification, you will also need to provide a security code when you contact our Customer Service without logging into your Amazon account. You can receive this security code via text message, voice call, or authenticator app, depending on the option you selected when signing up for two-step verification.

For more information on enabling Two-Step Verification, see Turning on Two-Step Verification.

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