Seller Fulfilled Orders

Seller fulfilled orders contain items that are sold and dispatched by third-party sellers. These items have the message "Sold and fulfilled by (seller name)" on the product detail page.

The steps to place a seller fulfilled order are the same as placing any other order on We'll send your funds to the third-party seller, but won't share payment information.

For seller fulfilled orders, sellers also handle all of their customer service. Because we're not directly involved in the completion of sales arranged with sellers, you'll need to contact the seller if you have any issues.

If there is a dispute between you and a seller, and the seller fails to address your query in three business days, the Amazon A-to-Z Guarantee is available to you. For more information, go to A-to-z Guarantee.

  • Sellers try to ensure that stock is on hand for delivery, but, sometimes, a listed item will no longer be available by the time you place an order. If a seller can't deliver, they should refund you promptly so that you can place a new order. We require sellers to keep listings of limited stock items to a minimum.
  • Sellers determine their own shipping charges for different shipping speeds. You can find seller shipping charges on the seller's profile page, which you can open by selecting the seller's name on the product details page.
  • Pay-on-Delivery is only available for items sold by certain sellers.
  • If you placed an order through a seller located outside India, see International Sellers - Terms and Conditions.

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.