If you experience issues streaming music and more on your Alexa device, here are some common solutions that may help.
An intermittent Internet connection or low available bandwidth is usually the cause of many streaming issues. To stream music and other content through Alexa, your Internet connection needs to be at least 512 Kbps (0.51 Mbps).
If you have multiple devices on your Wi-Fi network, you may have inconsistent Wi-Fi performance.
Many Wi-Fi devices only connect to the 2.4 GHz channel. If multiple devices use this channel on your network, your network speed may be slower. If you have a dual-band router, you can connect your Echo devices to the less congested 5 GHz channel for better range and less interference.
You can restart your Alexa device, Internet modem, and/or router to resolve most intermittent Wi-Fi issues.
After you restart your network hardware, turn your Alexa device off and on again.
If you have a firewall on your network, check to see if these UDP ports are open for outgoing traffic. Alexa needs these ports open to work correctly:
If you're not sure if you have a firewall on your network, please contact your network administrator.
If you still can't stream any content on your Alexa device, you may want to contact your Internet service provider, your router manufacturer, or your network administrator.
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