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About Identifying Whether an E-mail is from Amazon

From time to time you might receive e-mails purporting to come from which do not come from actual accounts; instead, they are falsified and attempt to convince you to reveal sensitive account information. These false e-mails, also called "spoof e-mails" or "phishing e-mails," look similar to real e-mail. Often these e-mails direct you to a false website that looks similar to an website, where you might be asked to give your account information and password.

Unfortunately, these false websites can steal your sensitive information; later, this information can be used without your knowledge to commit fraud.

To protect yourself from responding to these e-mails and revealing sensitive or private information, you can follow a few simple rules:

Know what won't ask for will never ask you for the following information in an e-mail communication:

  • Your bank account information, credit card number, PIN number, or credit card security code (including "updates" to any of the above)
  • Your mother's maiden name or other information to identify you (such as your place of birth or your favourite pet's name)
  • Your password

Review grammatical or typographical errors

Be on the lookout for poor grammar or typographical errors. Many phishing e-mails are translated from other languages or are sent without being proof-read. As a result, these messages can contain bad grammar or typographical errors.

Check the Return Address

Is the e-mail from or or from a "phisher"? Genuine e-mails come from an e-mail address ending in "" or "".

While phishers often send forged e-mail to make it look like it comes from or, you can frequently determine whether it's authentic by checking the return address. If the "from" line of the e-mail looks like "" or "," or contains the name of another Internet Service Provider (ISP), you can be sure it is a fraudulent e-mail.

Most e-mail clients let you examine the source of the e-mail. Check the e-mail header information to see that the "received from," "reply to," and "return path" for the e-mail comes from or The method you use to check the header information varies depending upon the e-mail client you use.

Check the website address

Some phishers set up spoofed websites that contain the word "amazon" somewhere in the URL. Genuine Amazon websites always end with "" or "" -- that is, "", "", "" or "".

We never use a combination such as "" or "".

Some phishing e-mails include a link that looks as though it will take you to your seller account, but it is really a shortened link to a completely different website. If you hover over the link in your e-mail client, you can sometimes see the underlying, false Web address, either as a popup or as information in the browser status bar.

When in doubt, please Contact Us.

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