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Frequently asked questions about returns, refunds and replacements
You may request returns for most items you buy from sellers listed on Amazon.in that are within the return window, except those that are explicitly identified as not returnable on the product detail page and/or Amazon.in Returns policy.
Items are returnable if you've received them in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on Amazon.in.
Go to Your Orders to initiate a return.
Note: If you need to contact the seller for a return and the seller fails to address your query in two business days, the Amazon A-to-z Guarantee is available to you.
Following are the return guidelines:
For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Amazon account (as Amazon Pay balance).
For more details, please see our Return Pick up and Self Ship Guidelines.
Following are the refund processing timelines after the item is received by Amazon or the Seller notifies us of the receipt of the return:
|Refund method||Refund Time-frame|
|FBA orders||Seller-Fulfilled orders|
|Amazon Pay Balance||2 hours|
|Credit/Debit Card||2-4 Business Days||3-5 Business Days|
|Net Banking (Credited to Bank Account)|
|UPI Linked Bank Account||2-4 business days|
|Pay on Delivery Orders|
|NEFT to Bank Account||2-4 Business Days||3-5 Business Days|
|Amazon Pay Balance||2 hours|
|Paper Cheque||8-10 business days|
For more details, please see Amazon.in Refund Policy
Only Fulfilled by Amazon items, Prime eligible items and few Seller Fulfilled items can be replaced.
If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page , or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with the same seller.
For more details, please see Amazon.in Replacement Policy.
You can also return a gift item in exchange for an Amazon Pay Gift Card, if the gift giver has sent a Gift Receipt to you. For guidance on returning a gift item using a gift receipt, please see Gift Receipts
Gift cards once purchased cannot be cancelled or returned due to regulatory restrictions.
If you need help with adding gift card balance to your account or using it, please visit this page.
The General Returns Policy is applicable for all Amazon Global Store Products. Eligible products can be returned through courier Pick-up or Self-return. We only offer Self-Return for products worth more than INR 25,000.
For more details, please see our Amazon Global Store Return & Refund Policy
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