Guaranteed Exchange Price FAQs and Terms and Conditions
Guaranteed Exchange Price Program ("Program") is a program pursuant to which you get a guaranteed exchange value for your smartphone. This guaranteed exchange value can be availed as a discount on the next smartphone you purchase on Amazon.in.
The Program is only available in respect of select smartphones. To participate in the Program, you must purchase the guaranteed exchange price policy ("Policy") at the time of purchase of your first smartphone which is eligible for the Program ("First Smartphone"). At the time of purchase of your next smartphone ("Second Smartphone"), provide the brand, model and IMEI number of the First Smartphone, along with which you purchased the Policy, on the product page of the Second Smartphone and the guaranteed exchange value will be applied as a discount on the Second Smartphone.
The Program allows you to insure the future exchange value of your First Smartphone purchased on Amazon.in. When you participate in the Program, you are upfront guaranteed a future exchange value for the First Smartphone. You will get the promised exchange value as an instant discount when you exchange the First Smartphone for your next one on Amazon within a pre-defined duration. For those who like to keep up with the latest smartphone trends in the market, purchasing the Policy allows you to upgrade your smartphone within 6-15 months at lower costs. With the guaranteed exchange value, you get peace of mind. Concerns on device performance and resale value should no longer dissuade you from buying that smartphone you always wanted to try. On purchasing the Policy along with the First Smartphone, you can get the guaranteed exchange price on purchasing the Second Smartphone between 6-12 months from the date of delivery of the First Smartphone. Few Policies may allow you to get a guaranteed exchange price for up to 15 months from the date of delivery.
No, you can only participate in the Program if you purchase the Policy along with your First Smartphone in the same order. The Policy cannot be purchased independently.
No, the Program is only available for select smartphones which are purchased on Amazon.in itself.
You can cancel your participation in the Program before the shipment of the First Smartphone along with which, you purchased the Policy. Login to your account and find the cancel option on the relevant order under the "Your Orders" tab to cancel the Policy and your participation under the Program. You cannot cancel your participation once the First Smartphone has been shipped.
When you cancel/return your First Smartphone with which you had purchased the Policy, the Policy will automatically get cancelled. You will be refunded the price you paid for the Policy. Resultantly, your participation under the Program will get cancelled.
Your participation in the Program will go live from the time the replacement smartphone gets delivered to you.
No, the participation under the Program is non-transferrable. Your participation under the Program will be governed by the terms and conditions of the Program, the Policy and will be restricted to the First Smartphone (identified by its IMEI number) that you purchased along with the Policy under the Program. You can only avail benefits under this Program if the First Smartphone and the Second Smartphone are ordered from the same Amazon.in account.
No, you can avail the benefits of the Policy only once the Policy period begins.
Your participation in the Program will go live from the time the smartphone gets delivered to you. Upon delivery of the smartphone, you will receive an email confirmation from Amazon.in which confirms the details of the smartphone, the IMEI number and specific duration for which the Program is available for you
No, you cannot re-activate your participation under the Program. You cannot avail the guaranteed assured value on your First Smartphone after expiry of your participation under the Program.
No. You can choose to keep the original smartphone with you and not avail the guaranteed exchange value. Refer to FAQ 2 to know how to avail this value.
Yes, to avail the guaranteed exchange value under the Program, you need to return the original box, charger and accessories along with your First Smartphone.
No, to be able to avail the guaranteed exchange value on your Second smartphone purchase, you must hand over the First Smartphone, original box, charger and other accessories (if applicable).
You can avail the benefits under the Program only if the pin code of the delivery address for the Second Smartphone is the same as the pin code of delivery of the First Smartphone and the Policy. Additionally, the exchange program (currently running on Amazon.in) should also be available on such pin code. If the exchange program is unavailable on this pin code, you will not be eligible to avail the benefits under the Program (even if the pin code of delivery of the First Smartphone and the Second Smartphone are the same). All terms and conditions applicable to the buyback program (available at https://www.amazon.in/gp/help/customer/display.html?nodeId=202110920), to the extent not contrary to these FAQs, will apply to the exchange of your First Smartphone with your Second Smartphone.
Yes, you could be charged a pick-up fee when you place the exchange order for the Second Smartphone. To know more details in relation to the pick-up fee, click here.
The delivery associate will conduct checks in relation to the following before picking up the First Smartphone from you:
In case you fail to provide the First Smartphone, box, charger or other accessories or if such product(s) do not meet the conditions specified above, the pickup of the device and delivery of the Second Smartphone will be cancelled. In such case, you will not be entitled to avail the benefits under the Program.
Please note that an online quality check and automated checks at the point of pick-up may be conducted and no test will be skipped.
If the First Smartphone satisfies all the checks stated above, only then will you be eligible to avail the guaranteed exchange price. If any or all of the quality checks stated above are not satisfied, the transaction may be cancelled.
If the sale price of the Second Smartphone is lower than the guaranteed exchange value, you can only avail such value up to the amount of the sale price of the Second Smartphone. You will lose and cannot use any balance of the guaranteed exchange value in your subsequent purchases.
The guaranteed exchange value under the Program is being funded by the seller of the Policy, to the total exclusion of Amazon. In addition to this guaranteed exchange value, certain brands and/or sellers may provide incremental value over and above the guaranteed exchange value.
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