beauty-hpc Amazon Best Reads-March mens fashion MixTape exclusive for Prime Members Mama Bear

Unified Payment Interface (UPI)

Frequently Asked Questions about Unified Payment Interface (UPI)

About Unified Payment Interface (UPI)


  1. What is UPI?

    Unified Payment Interface (UPI) is a payment platform developed by the National Payments Corporation of India (NPCI), an RBI regulated entity. It allows you to make instant online payments between bank and accounts of any two parties by using a valid UPI ID, a virtual payment address linked to your bank account.

  2. What is a UPI ID and a UPI PIN?

    A UPI PIN is a four or six digit pass code you create/set while registering for UPI and can be used for authenticating your UPI transactions. Once you have registered for UPI, you will get a UPI ID, a virtual payment address linked to your bank account. You will require your UPI ID and UPI PIN to make any UPI transactions.

    Note: Your bank will validate the UPI PIN you enter for authenticating your UPI transactions.

UPI Registration


  1. How do I register for UPI?

    You can register for UPI through the Amazon.in app and create your own Amazon Pay UPI ID to make UPI transactions. UPI services on Amazon.in app are provided in association with Axis Bank Limited.

    To register for UPI through Amazon,

    1. Open Amazon.in app, tap Amazon Pay to open Amazon Pay dashboard.
    2. Tap Manage Bank Account and proceed to add a new bank account.
    3. Tap Link your bank account with Amazon Pay UPI.
    4. Choose your bank from the list.
    5. If you have multiple SIMs in your phone, it will ask you to select the SIM card associated with your bank account.
    6. Tap Verify your mobile number.
    7. Post verification of your mobile number, your bank account details will be securely sought from the bank with the mobile number and the bank name you provided. Tap Link Bank Account to link it.
    8. Verify your debit card details by entering last 6 digits of your debit card number and expiry date of your debit card. Tap Set your UPI PIN and follow the instructions to set your secure UPI PIN.
      • If you have an existing UPI PIN, you'll be asked to enter it.
      • If you don't remember your PIN, tap Forgot UPI PIN? Click here and follow the instructions.

      Note:

      1. Currently, this feature is supported on devices running Android operating system. Please make sure you have installed the latest version of Amazon.in app.
      2. Only a domestic Savings bank account is supported.
      3. The mobile number in use must be same as the mobile number registered with your Savings bank account.
      4. You might need to allow Amazon to send an SMS and read it to verify your mobile number.
      5. You can also register for UPI from the following places on the Amazon.in app and follow the same instructions mentioned above from the fourth step.
        • Tap UPI as a payment method for your transaction while placing an order.
        • Tap Send Money on Amazon Pay dashboard
        • Tap Request Money on Amazon Pay dashboard

  2. I've selected the bank name from the list to link with UPI but it doesn't find my bank account.

    The mobile number linked to your bank account may not be the same mobile number that is in use in the phone through which your phone number is verified on the Amazon.in app. If it is not the same, your bank accounts will not be fetched by the UPI platform.

  3. I've changed my mobile number in my phone.

    The mobile number in use in your phone should be same as the mobile number given during registration for UPI. If the mobile number has changed, register for UPI again through the Amazon.in app. You will get a new UPI ID and the old UPI ID will become invalid.

  4. I already have a UPI ID with another app. Can I still register for UPI ID on Amazon app?

    You can have multiple UPI IDs linked to the same bank account. You can still register for UPI through the Amazon.in app and link it to the same bank account.

  5. How do I change my bank account linked to my Amazon Pay UPI ID on Amazon.in app?

    Go to Amazon Pay dashboard on the Amazon.in app and tap Manage Bank Accounts and select your UPI Bank Account. Tap Change Account to change the bank account linked to your Amazon Pay UPI ID.

  6. How do I deregister my Amazon Pay UPI ID on Amazon.in app?

    Go to Amazon Pay dashboard on the Amazon.in app and tap Payment Options. On the Manage Payment methods page, tap Manage Bank Accounts and select your UPI Bank Account. Tap Deregister to deregister your Amazon Pay UPI ID.

Using UPI


  1. How can I pay using Amazon Pay UPI ID on Amazon.in app?
    1. Checkout the items in your shopping cart.
    2. On the Select a payment method screen, select your linked bank account with your Amazon Pay UPI ID.
    3. Post confirming your order, you'll be asked to enter your UPI PIN to complete the payment.
    4. Once the payment is complete, you can see an order placement confirmation on your Amazon.in app.

      Note:

      • Currently, Amazon Pay UPI ID can be used only on Amazon.in app and other third party apps/websites that support UPI. It cannot be used on Amazon mobile browser and Amazon desktop browser.
      • Transaction limit is upto INR 1,00,000, which may vary from bank to bank.

  2. How can I pay using the Amazon Pay UPI ID generated through Amazon.in app on third party apps/websites?
    1. Enter and validate your Amazon Pay UPI ID on the third party app/website.
    2. Once it is validated, open the Payment Request notification that you'll receive from your Amazon.in app. You can also go to Amazon Pay dashboard on your Amazon.in app and tap You have pending actions to view the request.
    3. Review the pending payment request and tap Pay Now.
    4. You'll be asked to enter your UPI PIN to complete the payment.
    5. Once the payment is complete, you can see the Transaction Successful message on your Amazon.in app.
  3. How can I use UPI ID created through any of the UPI apps on Amazon.in app/browser?
    1. Checkout the items in your shopping cart.
    2. On the Select a payment method screen, select BHIM UPI as the payment method and enter your UPI ID created through any of the UPI apps and tap Verify.
    3. If the ID you've entered is valid, you will be prompted to go to your UPI ID linked mobile app to complete the payment.
    4. Go to your UPI ID linked mobile app and from the Pending Transactions tab in it, complete your Amazon.in payment.
    5. Once the payment is complete, you can see an order placement confirmation on your Amazon app/browser.

      Note: The payment needs to be completed within 10 minutes to successfully place the order.

  4. Where do I see the transaction history of my Amazon Pay UPI ID on Amazon.in app?

    Go to Amazon Pay dashboard and tap View Statement. On the statement page, tap UPI to view all transactions made using your Amazon Pay UPI ID (contains transactions made on third party apps/websites as well).

  5. If the payment failed on my Amazon order, how do I proceed?

    If the payment failed on your Amazon order, you will receive an option to retry your payment with a different payment method. If you'd like to use UPI again, place a new order.

  6. Can Amazon Pay balance be used along with Amazon Pay UPI ID?

    Yes, you can use Amazon Pay balance along with Amazon Pay UPI ID.

  7. If an order placed using UPI was returned through the Amazon.in app, how would a refund be processed?

    Refunds on such transactions will be done directly to the UPI linked bank account. The refund timeline for such transactions is 2-4 business days. However, refunds are subject to Amazon's refunds policies available at Amazon.in Refund Policy.

Send Money


  1. How do I send money using Amazon Pay UPI on Amazon.in app?
    1. Go to Amazon Pay dashboard on Amazon.in app and tap Send Money.
    2. You can send money to the recipient by choosing either of the following methods:

      Send to UPI ID: You can enter the UPI ID of the recipient and tap Verify and Proceed.

      Send to a contact: You can select the contact of the recipient from your phone contacts and tap Verify and Proceed.

      • If the selected contact has Amazon Pay UPI ID or is a saved UPI ID on your Amazon.in app, it will populate the UPI ID of the recipient.
      • If the selected contact is not found on Amazon Pay UPI, it will prompt you to enter the recipient's UPI ID to send money.

      Note: You will need to allow Amazon to access your contacts to show you the list of your contacts that you can send money using Amazon Pay UPI.

      Recently Transacted: The recent contacts/UPI IDs to whom you have sent money will be displayed here in the form of saved UPI IDs. You can choose any of these saved UPI IDs to send money and tap Verify and Proceed.

      Note: You can Send Money only through Amazon.in app. Currently, this feature is supported on devices running Android operating system. Please make sure you have installed the latest version of Amazon.in app.

    3. Enter the amount you want to send. You can also write a comment for the transaction by tapping What is this for?
    4. Enter your UPI PIN to complete the transaction.
    5. Once the transaction is complete, you'll see a transaction successful message along with the transaction ID on your Amazon.in app.
  2. What happens if the UPI ID I entered or the saved UPI ID on my Amazon.in app is no longer valid?

    If the UPI ID you entered or selected is no longer valid, it will prompt you to manually enter a new UPI ID of the recipient to send money.

  3. Can I share the transaction details with the recipient post successfully sending money to the recipient?

    Yes, once your transaction is successfully complete, you can share the transaction details by tapping Share Transaction under the transaction ID on the Thank You page.

  4. Where do I see the transaction history of my money sent through Amazon Pay UPI ID on Amazon.in app?

    Go to Amazon Pay dashboard and tap View Statement. On the statement page, tap UPI to view all transactions made using your Amazon Pay UPI ID (contains transactions made on third party apps/websites as well).

Request Money


  1. How do I request money using Amazon Pay UPI on Amazon.in app?
    1. Go to Amazon Pay dashboard on Amazon.in app and tap Request Money.
    2. You can request money to the sender by choosing either of the following methods:

      Request from UPI ID: You can enter the UPI ID of the sender and tap Verify and Proceed.

      Request from a contact : You can select the contact of the sender from your phone contacts and tap Verify and Proceed.

      • If the selected contact has Amazon Pay UPI ID or is a saved UPI ID on your Amazon.in app, it will populate the UPI ID of the recipient.
      • If the selected contact is not found on Amazon Pay UPI, it will prompt you to enter the sender's UPI ID to request money.

        Note: You will need to allow Amazon to access your contacts to show you the list of your contacts that you can request money using Amazon Pay UPI.

    3. Enter the amount you want to request for. You can also write a comment for the transaction by tapping What is this for?
    4. Your request is successfully sent to the sender. You can see the request ID on the screen post successfully sending the request.

      Note:

      • You can Send Money only through Amazon.in app. Currently, this feature is supported on devices running Android operating system. Please make sure you have installed the latest version of Amazon.in app.
      • You can see the recent requests you have sent through Amazon Pay UPI in the Your requests section on the Request Money page.

  2. What happens if the UPI ID I entered or the saved UPI ID on my Amazon.in app is no longer valid?

    If the UPI ID you entered or selected is no longer valid, it will prompt you to manually enter a new UPI ID of the sender to request money.

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.