Frequently Asked Questions
To add gift card balance:
Alternatively, you can directly add your email gift card from your email by clicking on the Add to my Account link. You will be asked to login to your Amazon.in account and your gift card funds will be automatically added to Your Account.
Try the following steps:
To use this balance for a purchase, select Amazon Pay balance on the Payment method selection page. You can combine credit/debit card or net banking with your gift card balance.
Note: you cannot combine gift card with EMI or Pay on Delivery.
Please contact us for assistance. Kindly keep the Gift Card ID (not the Code) handy when you contact us.
E-mail gift cards generally arrive within 15 minutes of ordering. Sometimes it may take up to 24 hours. Scheduled E-mail gift cards will be delivered to the recipient by 5 AM on the scheduled date of delivery. If none of these seem to be the reason, please check:
Anytime gifts are zero balance cards to be loaded and activated later. To load balance into Anytime Gifts, follow the steps mentioned below:
What is Amazon Pay Gift Card?
Amazon Pay Gift cards are offered in 3 types, i.e. Physical, Email & Anytime Gifts. Visit our Gift Card store to purchase one now.
Debit cards, Credit cards, Net banking and UPI can be used to purchase an Amazon Pay Gift Card. Existing Amazon Pay balance, Debit/Credit card issued outside of India, EMI and Pay on Delivery cannot be used.
Once purchased, the balance gets added to your Amazon Pay balance, which can always be tracked from View Statement.
Gift cards typically have an expiry period of 12 months from the date of addition to your Amazon account. Email Gift cards have an expiry period of 15 months. If your gift card expires, reach out to us to extend expiry.
How do I check balance and expiry of my Gift Card?
Balance and expiry can always be tracked from View Statement option. We’ll also send multiple reminder notification before gift card expiry date.
Can I cancel/return a gift card?
Gift cards once purchased cannot be cancelled or returned due to regulatory restrictions.
Are there any limitations to purchase?
The minimum and maximum amount that can be purchased in a single transaction is given below:
Also, in a single order, you can buy up to a maximum of 25 gift cards.
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