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Amazon Pre-Owned Store: Used offer Sub-conditions definitions

General condition guidelines

Certain categories offered on Amazon.in have products offered in different conditions. To help you make the best buying decision, click the type of product you're interested in below to see the conditions sellers use to describe their items.

Classification of 'used products' is undertaken solely by the seller. Amazon shall neither be liable nor responsible for any 'used product' classification undertaken by the seller.

The following guidelines apply to all product categories unless otherwise indicated within specific categories.

Refurbished: A refurbished product has been professionally restored for working order. The product is physically indistinguishable from a new product of similar make & model to the naked eye. It performs all the functions promised by the manufacturer at the time of sale and has all the standard accessories sold with the original product in working condition. Refurbished products have an active manufacturer warranty, if applicable for the category

Used- Like New: An apparently untouched item in perfect condition. The product is physically indistinguishable from a new product of similar make & model to the naked eye. It performs all the functions promised by the manufacturer at the time of sale and has all the standard accessories sold with the original product in working condition. These products have an active Seller or a Third party warranty, if applicable for the category

Used-Good: These products perform all the functions promised by the manufacturer at the time of sale, but can be distinguished from a new product of similar make and model with the naked eye due to acceptable wear and tear. All standard accessories sold with the product will be available, if applicable for the category.

Used Acceptable: These products perform all the functions promised by the manufacturer at the time of sale, but can be clearly distinguished from a new product of similar make & model due to significant wear and tear. Standard accessories may or may not be available.

Category-Specific Condition Guidelines

The following category-specific condition guidelines should be used as indicated in addition to or in place of the General Condition Guidelines. Books- New and Used

Books- New and Used

New: A brand-new, unused, unread copy in perfect condition. The front cover and original protective wrapping, if any, is intact.

Used-Like new: The front cover and the pages are is intact. The book has no yellow pages, stains, pen/ pencil marks or obscured text.

Used-Good: The front cover and the pages are is intact. The book has no stains, pen/pencil marks or obscured text.

Used Acceptable: The front cover and the pages are is intact. The book has no obscured text.

Mobiles- New, Refurbished and Used

New: A brand new, unused mobile with the original manufacturer's warranty.

Refurbished: The mobile has been professionally restored to working order, which means that it works perfectly with no scratches, dents or cracked screen. All accessories are included- Original packaging, original bill, and charger. The product comes with a brand warranty of 6 months.

Used-Like New: The mobile works perfectly, with no scratches, dents or cracked screen. All accessories are included- Original packaging, original bill, and charger. A seller warranty for 6 months may be included.

Used- Good: The mobile works perfectly with no cracked screen, but may have scratches/dents. All accessories are included - Original packaging, original bill, and charger.

Used- Acceptable: The product works perfectly, but may have scratches/dents or a cracked screen. Accessories may or may not be included.

Tablets and Laptops- New, Refurbished and Used

New: A brand new, unused product with the original manufacturer's warranty.

Refurbished: The product has been professionally restored to working order, which means that it works perfectly with no scratches, dents or cracked screen. All accessories are included- Original packaging, original bill, and charger. The product comes with a brand warranty of 6 months.

Used-Like New: The product works perfectly, with no scratches, dents or cracked screen. All accessories are included- Original packaging, original bill, and charger. A seller warranty for 6 months may be included.

Used- Good: The product works perfectly with no cracked screen, but may have scratches/dents. All accessories are included - Original packaging, original bill, and charger.

Used- Acceptable: The product works perfectly, but may have scratches/dents or a cracked screen. Accessories may or may not be included.