Amazon Pay Gift Cards

Frequently Asked Questions

How do I add Gift Card balance to my account?

For Physical Gift Cards:

  1. Go to Add Gift Cards
  2. Enter the Gift Card Code given on the gift card and tap on Add to your balance.

For eGift Cards (E-mail & Share via link):

If it's an e-mail gift card, you can directly add it from your email by clicking on the Add to my Account link. If it's a gift card shared via link, you can directly add it by clicking on the Add to your balance link.

You will be asked to login to your account and your gift card funds will be automatically added to Your Account.


  • An eGift Card (E-mail or Share via link) Code is 14 characters long and contains both letters and numbers (for example AS25-NZ1JX-CZCP5).
  • A physical Gift Card Code is 14 characters long and contains both letters and numbers (no hyphens, for example Y12RBV5J45Q67C)).
  • You should NOT enter the Gift Card Reference ID in this field. A Gift Card Reference ID is different from Gift Card Code and is 16 characters long containing only numbers (for example, 6014 8515 3019 3950).

Why am I not able to add my Gift Card?

Try the following steps:

  1. Check if the gift card you're trying to add has expired. If yes, contact us to extend the expiry date.
  2. Make sure you are entering the Gift Card Code (14 characters long alphanumeric code) and not the Gift Card Reference ID (16-digit numeric code).
  3. If while adding the gift card, you get an error stating that 'the gift card has already used/redeemed', please Your Transactions to check if this gift card is already applied to your account, or to the Amazon account of any of your family members.
  4. If the gift card you are trying to use was given to you by an organization, please contact them to check if the card is activated.

How to use an Amazon Pay Gift Card?

To use your Amazon Pay Gift Card balance for a purchase, select Amazon Pay balance on the Payment method selection page. You can combine credit/debit card or net banking with your Amazon Pay balance to complete a purchase.

Note: You cannot combine Gifts & Credits balance with EMI or Pay on Delivery.

My gift card balance expired. What should I do now?

Kindly keep the Gift Card Reference ID (not the Code) handy and contact us for assistance.

I purchased an email gift card, but have not received it yet.

  • E-mail gift cards generally arrive within 15 minutes of ordering. Sometimes it may take up to 24 hours.
  • Scheduled E-mail gift cards will be delivered to the recipient by 5 AM on the scheduled date of delivery.
If none of these seem to be the reason, please check:
  • If the recipient's email ID was correctly entered.
  • Try resending the gift card using the Resend Gift Certificate button in Your Orders, next to your gift card order (on desktop) to resend the gift card to the same or a different email id.
Please note that the Resend button will not appear, if-
  1. The gift card is already redeemed by the recipient.
  2. The gift card is scheduled to deliver at any specific time.

How to load Anytime Gifts?

Anytime Gifts are zero-value physical gift cards that you can purchase first and load balance into them later to activate them. To load balance into Anytime Gifts, follow the steps mentioned below:

  1. Go to
  2. Enter the Gift Card Reference ID (16-digit numeric code) mentioned on the back of the plastic card and choose an amount.
  3. Proceed to make the payment.
  • It may take up to 15 minutes the card to get loaded and activated.
  • These cards can only be loaded once and they expire within 1 year of load/activation.

Terms and Conditions

More Questions

What is Amazon Pay Gift Card?

  • Amazon Pay Gift Cards are pre-paid gift instruments that can be redeemed for purchasing items on and it's partner merchants.
  • They are offered in 3 types, i.e. Physical, eGift Cards (E-mail & Share via link) and Anytime Gifts. Visit our Gift Card store to purchase one now.
  • Debit cards, Credit cards, Net banking and UPI can be used to purchase an Amazon Pay Gift Card. Existing Amazon Pay balance, Debit/Credit card issued outside of India, EMI and Pay on Delivery cannot be used to purchase Amazon Pay Gift Cards.
  • Once you add the Gift Card, the Gift Card equivalent value gets added to your Amazon Pay balance, which can always be tracked from Your Transactions
  • Gift cards typically have an expiry period of 12 months from the date of purchase/load/activation as applicable. Scheduled Gift Cards have an expiry period of 15 months from the date of delivery. If your gift card expires, contact us to extend the expiry date.

How do I check my Gift Card balance and expiry of my Gift Card?

Your Gifts & Credits balance and the expiry date of your Gift Card balance can be tracked from Your Transactions. We’ll also send multiple reminder notifications before the expiry date of your Gift Card balance.

Can I cancel/return a gift card?

Gift cards once purchased cannot be cancelled or returned due to regulatory restrictions.

I purchased a 'Share via link' eGift Card, how do I share it?

  • You'll get an option Share this gift card to share your Gift Card once you complete the payment of your order. In case you missed it, you can share it from Your Orders. Go to the relevant order, click Share this gift card and follow the on-screen instructions.
  • You can share it using any messaging platform available on your phone, tablet or computer.

Are there any limitations to purchase?

The minimum and maximum amount that can be purchased in a single transaction is given below:

  1. Physical gift card - Minimum Rs.10 and Maximum Rs.10,000
  2. eGift Card (E-mail or Share via link) - Minimum Rs.10 and Maximum Rs.10,000
  3. Anytime Gift - Minimum Rs.500 and Maximum Rs.10,000

In a single order, you can buy up to a maximum of 25 gift cards.

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