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Refunds and Replacements for Furniture Items

Know about refunds and replacements for furniture products purchased on amazon.in

Q. Can I cancel an order?

Cancellation for furniture items is NOT allowed after 30 minutes of placing the order. You can request cancellation through Your Orders page within that time.

Q. If a furniture item is damaged, defective, has missing parts or not as described, can it be returned?

If a furniture item Fulfilled by Amazon is damaged, defective, has missing parts or not as described, please reach out to Amazon customer service within 10 days of delivery. We might request additional information regarding the issue. Once approved, a replacement may be provided for eligible items* at no extra cost.

*Some furniture items may not be eligible for replacements. This will be indicated on the product detail page of the item. If a replacement isn't possible, a refund will be processed on your order in accordance with Amazon.in Refund Policy.

If a furniture item fulfilled by a seller is damaged, defective, has missing parts or not as described, you need to contact the seller within 10 days of delivery. Alternatively, you can reach out to Amazon customer service who will contact the seller on your behalf. Sellers might request additional information regarding the issue. Once approved, sellers will provide replacements at no extra cost. If a replacement isn't possible, seller will process a refund on your order in accordance with Amazon.in Refund Policy. If a dispute arises between you and a seller, and the seller fails to address your query in two business days, the Amazon A-to-Z Guarantee is available to you. For more information, go to A-to-z Guarantee.

Q. Can I exchange my old furniture and get a discount for new items?

We do not offer exchange services for furniture items.

Q. I ordered a three seater fabric sofa. After receiving the item, I realized that it is too big for my living room. Can I return or replace the sofa?

Furniture items can be returned only if they are damaged, defective, has missing parts or not as described. Learn more about return policies.

Q. I have received a furniture item which is not as advertised on the site. The product detail page listed the bed as made of solid teak wood, with the corresponding image. However, the bed I received is made of MDF. Is this returnable?

In case you've received a furniture item which is not as described on the site, please contact us immediately by selecting the furniture order on the contact us page. If it is an item Fulfilled by Amazon, a return request will be processed for the item. If it is an item fulfilled by a seller, the seller will provide replacement at no extra cost. If a replacement is not possible, the seller will process a refund on your order.

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