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Cancel Items or Orders

You can cancel items or orders that haven't shipped by visiting the Your Orders section in Your Account.

To cancel items, go to

cancel item or order
If your order hasn't shipped:
  1. Go to Your Orders.
  2. Click Cancel Items.
  3. If you plan to cancel multiple items, select the check box next to each item you wish to remove from the order. If you wish to cancel the entire order, select all of the items.
  4. Click Cancel checked items when finished.

After submitting the cancellation request, we'll send you a confirmation message along with the refund details to the e-mail address on your account.

You can also confirm that the order was cancelled by visiting Your Orders. If you see the order in the Cancelled Orders section, it was successfully cancelled.

If your order is shipped directly from seller, then consider contacting the seller to cancel the order. For more information on how to contact the seller, go to Contact Third-Party Sellers.

Note: If your order is shipped by Amazon Transportation Services, you will be able to cancel the order even after it has shipped, by visiting the Your Orders section.


  1. Go to Your Orders.
  2. Click on Request Cancellation button.

A refund will be initiated once the request is processed and in case you're still contacted for delivery, please refuse the delivery.

If your order consists of multiple shipments, then select the item(s) you wish to cancel and if multiple items are shipped in a single shipment, then clicking on 'Request Cancellation' button will cancel your entire order.

If you're unable to view the button, then please contact us.

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