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Request an A-to-z Guarantee Refund

You can request an A-to-z Guarantee refund in the Orders section of Your Account if you purchased physical goods or eligible services from a third-party seller on the website.

To request an A-to-z Guarantee refund:
  1. Go to Your Orders.
  2. Locate your order in the list and click Problem with order.
  3. Enter your comments in the text box and click Submit.

Claims are resolved in a maximum time of two weeks.

For more information on the A-to-z Guarantee, go to About A-to-z Guarantee.

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