Frequently asked questions about Subscribe and Save
1. How can I create a Subscribe & Save (SnS) subscription?
See Order a Subscribe & Save Subscription to create a subscription.
2. What additional savings will I get with SnS?
You will get a 5% discount when 1 or 2 subscriptions arrive on the monthly delivery day and a 10% discount when 3 or more subscriptions arrive on the monthly delivery day.
Please note that if you are not an Amazon Prime member and have subscribed to 3 or more items and 1 or more of those are diapers, you will get 5% discount on diapers and 10% on other items, at the time of checkout. Amazon Prime members will save 15% on all diaper subscriptions, irrespective of the number of items subscribed (10% discount will be provided at the time of checkout and 5% of the amount will be credited to the Amazon Prime member’s account as Amazon Pay balance cashback within 60 days of the delivery date).
3. What will be the Subscribe and Save discount applicable if I have a mix of diaper subscription and other item subscriptions?
If you’re not an Amazon Prime member and you have 3 or more subscriptions scheduled for the same delivery date, you’ll get 5% discount on the diaper items and 10% discount on the other items. Even if you have 3 different diaper subscriptions, you’ll be eligible only for 5% discount on them.
Amazon Prime members save 15% on all diaper subscriptions (10% discount will be provided at the time of checkout and 5% of the amount will be credited to the Amazon Prime member’s account as Amazon Pay balance cashback within 60 days of the delivery date).
4. How can I pay for my Subscribe & Save orders?
Amazon Pay balance is the only payment method to create new subscriptions on Subscribe and Save. If your payment method for a subscription is Amazon Pay balance, we’ll charge your Amazon Pay balance at the time of shipping, after the Last date to update this order displayed in Your upcoming deliveries. Please ensure to maintain sufficient Amazon Pay balance in your account. If the Amazon Pay balance is insufficient at the time the amount is charged, we’ll ship your order with Pay on Delivery as the payment method for the entire order. In such cases, we will not charge your Amazon Pay balance. However, your payment method will remain as per your selection for all future deliveries of the item.
For existing Subscribe and Save customers with COD as the preferred payment method for their subscriptions: You can pay for Pay on Delivery orders by cash at all locations and by credit or debit cards in select locations. Please check with the delivery associate if you can pay by credit or debit cards.
Other online payment methods like net banking, credit or debit cards cannot be used for Subscribe & Save subscriptions. Online transactions in India require a pin or password authentication and hence, future subscription orders cannot be created automatically without your intervention. Please check if your pin code is eligible for POD.
Note that if COD as a payment method is not available to a customer account, the customer will not be able to create a new subscription even with enough Amazon Pay Balance in his account. As whenever a new subscription is created, the system will try to place a COD order at the time of subscription creation and then converted to Amazon pay balance if the customer has sufficient balance in his account.
5. When will I get the delivery of the items I have subscribed to?
As soon as you create your first subscription, the items you've ordered will ship immediately with free standard shipping. Your order will be delivered to you on or before the estimated delivery date on your order. This delivery date will automatically be set as the delivery date for future deliveries of the subscribed items, unless you manually change it. You can select a frequency (1 to 6 month intervals) for every item and automatic orders will be created on the monthly delivery day based on the frequency set.
6. What if I need an item delivered sooner than the monthly delivery day?
If you need an item that you've subscribed for sooner than the scheduled delivery day, you can request for extra one-time delivery. Go to Your Subscribe & Save Items, hover the mouse on the required item subscription, click Edit and then in the pop-up that appears click Need this item right away? With this option, shipping fee may be applicable on the item shipped. The free shipping only applies to Subscribe & Save items that are delivered on the monthly delivery day.
7. How can I modify my Subscribe and Save subscription details such as frequency, delivery or payment method?
See Change Your Subscribe & Save Delivery Day to change the delivery day of your subscriptions and see Edit Your Subscribe & Save Delivery Subscription to change the delivery frequency, payment method or shipping address of your subscriptions.
8. How can I skip a delivery or cancel my subscription?
9. Once I create a subscription, will I get all future orders at the same price I subscribed for?
The seller reserves the right to change the price at any time. If an item has already been shipped before the price changed, you'll need to pay according to the old price for that item on that order. The price applicable to your subscription order is based on the price of your Subscribe & Save items on the day your order is generated.
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