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About Pickup Stores

Instead of delivering a package to your home or business address, you can choose to have your order delivered to an Amazon pickup location with One-Day/Two-Day pickup options, so you can collect it at a time that's convenient for you. Once your package is delivered to the pickup location, you'll receive an e-mail notification. These fast track pick up options are currently available only in select pincodes of Bangalore, Hyderabad, Mumbai, and Chennai.

To check the available delivery speeds for your address/pincode, choose a delivery address if you are signed in or enter a pincode in the Delivery to widget provided on the product detail pages, under Add to Cart button as depicted below. Once the address is chosen or pincode is entered, click Update button, to see the available delivery speed to that address

Pickup Stores are currently operational in the following cities:

Ahmedabad Amritsar Karur
Bangalore Delhi Gurgaon
Ludhiana Manipal Pondicherry
Mumbai Rajkot Dharmapuri
Hyderabad Patiala Hosur
Aurangabad Goa Tiruchengode
Erode Vijaywada Virudhanagar
Guntur Belgaum Tanjore
Udaipur Jodhpur Chennai
Nashik Trichy Coimbatore
Surat Mangalore Dindigul
Visakhapatnam Kolhapur Kanchipuram
Salem Vadodra Tuticorin
Vellore Mysore Krishnagiri
Chandigarh Namakkal Rajapalayam

Restrictions: All Fulfilled by Amazon and Prime Eligible items having size up to 53 cm X 37.5 cm X 30 cm and weight less than 9 kg can be delivered to the store.

Shipping Speed: The Pickup Store facility now has a shipping speed of One/Two-Day Guaranteed delivery besides standard shipping speed of 3-5 Business Days. Orders containing Fulfilled by Amazon items worth Rs. 599 or more are eligible for FREE delivery. For orders less than Rs. 599, you will be charged Rs. 50 per package for delivery.

How to place an order to a pickup store: Please check this page for the step by step process.

How to collect your item: Your package will be delivered to the pickup store on your estimated delivery date and you will get a notification mail once the package is delivered to the store and is ready for pickup.

The timings and working days of the store will be displayed when you select the Pickup Store option where you need your item to be delivered.

To collect your package, you'll need to provide the store keeper with valid photo identification that matches the name that you selected during checkout. In case you need someone else to collect the package on your behalf, the person should carry a copy of valid photo identification signed by you along with the tracking ID of the shipment.

We accept the following documents for identification:

  • Passport
  • PAN Card
  • Driving Licence
  • Aadhaar Card
  • Voters ID Card
  • Employer ID
  • Government approved ID Cards

All packages delivered to a Pickup Store must be picked up within five days. If you're still unable to collect your package, it will be returned to us for a refund.

Once the original order is returned to us, you can re-order the item for delivery. You'll receive a confirmation email once we've received the original order back to our fulfilment centre and afterward when a refund has been processed.

Returning items ordered to the Pickup Store

If you need to return an item, please visit our Returns Support Centre to initiate the returns process and our customer service team will get in touch with you.

POD Payment Option for Pickup Store

You can check whether Pay on delivery option is available for the pickup store of your choice, at the time of checkout. Pay on delivery option may not be available for all pincodes.

Note: Pay on Delivery will not be available if your order value exceeds Rs. 30,000.