About Returns, Refunds and Replacements
You may request returns for most items you buy from sellers listed on Amazon.in that are within the return window, except those that are explicitly identified as not returnable on the product detail page and/or Amazon.in Returns policy.
Items are returnable if you’ve received the item in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on Amazon.in.
To see the list of items eligible for return and details of return window, please refer to our Amazon.in Returns policy.
To return an item:
Note: For Seller Fulfilled items, in cases where you contact the seller for a return and the seller fails to address your query in two business days, the Amazon A-to-z Guarantee is available to you. For more information, go to A-to-z Guarantee.
For more details, please see our Return Pick up and Self Ship Guidelines.
To view the return status, go to the Your Orders and select the item. The return status will be displayed on the next screen.
You can also track your package on courier's website with the help of the tracking ID. To get the tracking ID go to Your Orders, select the return package that you wish to track, click on View Return / Refund Status and get the tracking ID. You can use this tracking ID here to track your return.
|Available refund method||Refund Time-frame|
|FBA orders (After the return is received by Amazon)||Seller-Fulfilled orders (After seller notifies Amazon of receipt of return)|
|Amazon Pay Balance*||2 hours|
|Credit Card/ Debit Card||2-4 Business Days||3-5 Business Days|
|Net Banking Account (Credited to Bank Account)|
|UPI Linked Bank Account||2-4 business days|
|Pay on Delivery Orders|
|NEFT to Bank Account||2-4 Business Days||3-5 Business Days|
|Amazon Pay Balance*||2 hours|
|Paper Cheque||8-10 business days|
*Amazon Pay balance is a sum of all balances associated with Amazon Gift Cards in your Amazon.in account. Amazon Gift Cards are issued Qwikcilver Solutions Private Limited and are subject to the Amazon Gift Card Terms and Conditions.
For more details, please see Amazon.in Refund Policy.
Only Fulfilled by Amazon items, Prime eligible items and few Seller Fulfilled items can be replaced. If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page , or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with the same seller.
For more details, please see Amazon.in Replacement Policy.
Deleted Gift Cards
If you accidentally delete a gift card from your email inbox before redeeming it to your Amazon account, please ask the purchaser to contact us. A refund will be issued after verifying the account details.
Cancelling/ Returning a Gift Card
Gift cards once purchased cannot be cancelled or returned due to regulatory issues. If you have an exceptional circumstance due to which you require a refund for a gift card, please contact us.
For more FAQs on Gift Cards, visit this page.
The General Returns Policy is applicable for all Amazon Global Store Products. Eligible products can be returned through courier Pick-up or Self-return. We only offer Self-Return for products worth more than INR 25,000.
For more details, please see our Amazon Global Store Return & Refund Policy
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