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Returns, Refunds and Replacements

About Returns, Refunds and Replacements

What can I return?

You may request returns for most items you buy from sellers listed on that are within the return window, except those that are explicitly identified as not returnable on the product detail page and/or Returns policy.

Items are returnable if you’ve received the item in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on

To see the list of items eligible for return and details of return window, please refer to our Returns policy.

How do I return an item?

To return an item:

  1. Go to Your Orders and locate the item.
  2. Click on Return or Replace Items / Contact Seller.

    Note: For Seller Fulfilled items, in cases where you contact the seller for a return and the seller fails to address your query in two business days, the Amazon A-to-z Guarantee is available to you. For more information, go to A-to-z Guarantee.

  3. Select a reason for return and enter comments.
  4. Click Submit.

What are the return guidelines?

  1. Your address and the item that you wish to return must be eligible for return.
  2. If the return is not eligible for Pickup, a Self-Return option will be given.
  3. Once the return is received, you will, in accordance with refund policy, be issued a refund to your original payment method. For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Amazon account (as Amazon Pay balance).

For more details, please see our Return Pick up and Self Ship Guidelines.

How can I track my return?

To view the return status, go to the Your Orders and select the item. The return status will be displayed on the next screen.

You can also track your package on courier's website with the help of the tracking ID. To get the tracking ID go to Your Orders, select the return package that you wish to track, click on View Return / Refund Status and get the tracking ID. You can use this tracking ID here to track your return.

When will I get my refund?

Available refund method Refund Time-frame
FBA orders (After the return is received by Amazon) Seller-Fulfilled orders (After seller notifies Amazon of receipt of return)
Prepaid Orders
Amazon Pay Balance* 2 hours
Credit Card/ Debit Card 2-4 Business Days 3-5 Business Days
Net Banking Account (Credited to Bank Account)
UPI Linked Bank Account 2-4 business days
Pay on Delivery Orders
NEFT to Bank Account 2-4 Business Days 3-5 Business Days
Amazon Pay Balance* 2 hours
Paper Cheque 8-10 business days

*Amazon Pay balance is a sum of all balances associated with Amazon Gift Cards in your account. Amazon Gift Cards are issued Qwikcilver Solutions Private Limited and are subject to the Amazon Gift Card Terms and Conditions.

For more details, please see Refund Policy.

Can my order be replaced?

Only Fulfilled by Amazon items, Prime eligible items and few Seller Fulfilled items can be replaced. If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page , or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with the same seller.

For more details, please see Replacement Policy.

How can I return a Gift?

  1. Go to the Returns Centre and click Return a gift.
  2. Log in to your Amazon account. You'll need to create an account if you don't have one.
  3. Enter the Order ID for the item(s) you want to return and click Search.
  4. Select the item(s) you want to return from the order, enter the quantity of items you want to return, and then select a return reason from the drop-down menu.
  5. Click Continue.

How can I return a Gift Card?

Deleted Gift Cards

If you accidentally delete a gift card from your email inbox before redeeming it to your Amazon account, please ask the purchaser to contact us. A refund will be issued after verifying the account details.

Cancelling/ Returning a Gift Card

Gift cards once purchased cannot be cancelled or returned due to regulatory issues. If you have an exceptional circumstance due to which you require a refund for a gift card, please contact us.

For more FAQs on Gift Cards, visit this page.

Can I return a Global Store Product?

The General Returns Policy is applicable for all Amazon Global Store Products. Eligible products can be returned through courier Pick-up or Self-return. We only offer Self-Return for products worth more than INR 25,000.

For more details, please see our Amazon Global Store Return & Refund Policy

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