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About A-to-z Guarantee

The Amazon A-to-z Guarantee protects you when you purchase items sold and fulfilled by a third-party seller. Our A-to-z Guarantee covers both the timely delivery and the condition of your items once received. If either the timing of the delivery or the condition of your items received are unsatisfactory, you can report the problem to our team and we will determine if you are eligible for a refund.

You are limited to a lifetime maximum of seventy five refund requests. Withdrawn requests do not count towards this maximum.

Requirements of A-to-Z Guarantee

  • You must have purchased physical goods from a seller on the Amazon.in marketplace
  • You must wait for three business days post the maximum estimated delivery date for an order as indicated in the order details in Your Account
  • The item you received was damaged, defective, materially different and you returned it in line with Amazon.in Returns Policy but you have not been refunded or the refunded was in the wrong amount. You must (1) contact the seller within the applicable return window mentioned at Amazon.in Returns Policy from receipt of the item and (2) postmark the return within 14 days from arranging the return with the seller.
    Note: For returns of business orders wherein damaged/defective/wrong items have been shipped to you, you need to inform the seller of such issue within 3 days of receipt of items, to initiate the return process.
Note: We may require you to first contact the seller and either wait for a response or for 48 hours before you are eligible to request a refund.


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