Guidance on returning item(s) received as gift
To initiate a return, go to
The Returns Support Centre allows gift recipients to return items marked as a gift at the time of purchase. Alternatively, gift recipients can return their items using 'Gift receipts' shared by the gift giver. For guidance on returning a gift item using a gift receipt, please see Gift Receipts.
If you do not have a gift receipt, follow the steps below to return the item:
Note: Order Number or Order ID e.g. 123-1234567-1234567 is a 17 digit code found on the packing slip that came with the item(s).
Once done, a Return Confirmation with instructions to pack and mail the item will be displayed. A refund will be initiated when the return package is received and processed at our fulfilment centre. It typically takes 5-10 business days for the return item(s) to reach our fulfilment centre.
Was this information helpful?
Thank you for your feedback.
Please select what best describes the information:
Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.