Money in Amazon Pay balance- FAQs

Frequently asked questions about amazon pay balance

Can I transfer Amazon Pay balance: Money to bank?

Currently it isn't possible to transfer funds from your Amazon Pay balance: Money to a bank account or a different Amazon Pay balance account.

For Terms and conditions, please click here

Why am I not able to add Amazon Pay balance: Money?

Please check the following:

  • The name on your account must not have numbers or special characters in it.
  • Your account should have a mobile number and an Official ID added to it. Check the same from your Account Settings
  • It could also be that your Full KYC is pending. If this is the reason, you will be prompted to complete Full KYC.
  • If none of the above is an issue, then you might have reached your monthly load limit. View your updated limit from the Add Money option.

  • If the limit doesn't seem to be an issue, then your account might have been suspended. Please write to for further actions

Why am I not able to Spend Amazon Pay balance: Money?

Please check the following:

  • You might've reached your monthly spend limit of Rs.10000. In that case, you will be able to use your remaining balance next month. Complete KYC to remove this limit.
  • Your cart might consist any one of the restricted items, which include gift cards, precious jewelry or any item from the global store.
  • If none of these seem to be the reasons, then your account might have been suspended. Please write to for further actions.

Where do I check my Amazon Pay balance transactions?

All Amazon Pay balance transactions can be tracked from the View Statement option.

Where can I change the Auto Reload settings?

To activate or deactivate, go to the Auto Reload option and follow the on screen instructions.

Terms and conditions of Amazon Pay balance: Money

More Questions

What is Amazon Pay balance?

Amazon Pay balance is a digital payment solution enabled by Amazon Pay (India) Private Limited using which you can make online transactions on and our partner websites & apps .

Balance consists of two different components which are Money and Gifts & Credits. Therefore, total Amazon Pay balance= Money + Gifts & Credits.

Money stores all the balance that you add yourself to Amazon Pay balance, where as Gifts and Credits stores your Gift Card balance and any cashbacks or refunds that are issued to you. You can always view the amount break down from your Statement.

How do I load Amazon Pay balance: Money?

You can top up your Amazon Pay balance: Money using a credit/debit card issued in India or through net banking and BHIM UPI. Please follow the instructions given here

You can also top up funds to Amazon Pay balance: Money by paying Cash at doorstep. Know more from here.

How can I close my Amazon Pay balance: Money account?

If you'd like to close your Amazon Pay balance: Money account, please contact our customer service team from

Are there any limitations in usage?

After an official ID is added to your Amazon Pay balance: Money account, you will be able to start using Amazon Pay balance: Money. The monthly Load and Spend limit will be capped at Rs.10000. However, The Annual load limit of Amazon Pay balance: Money is Rs.1 lakh.

If Full KYC is done on your account, then there will be no monthly limit. However at any point in time, your available balance cannot be more than Rs.1 lakh. To know how to do Full KYC, go here.

If you are loading Amazon Pay balance: Money at doorstep through cash load and don't have Full KYC on your account, the total annual cash load limit is capped at Rs.49000. Once Full KYC is done on your account, the total monthly cash load is capped at Rs.50000. However, please note that in a single load transaction you will be able to load only Rs.30,000 in cash.

How much time does it take for balance to load?

Typically a top up gets credited instantly, however in some cases it can extend up to 15 minutes.

If you are loading Amazon Pay balance: Money at doorstep through cash load, then the amount will be credited to your account in 4-5 minutes. However, in exceptional scenarios, this may go up to 6 hours.

Are there any usage charges?

No, there are no charges involved in topping up Amazon Pay balance: Money.

Where can Amazon Pay balance be used?

Amazon Pay balance can be used to buy anything from over 3 crore products on and partner websites & apps except for Amazon Global Store items, Gift Cards and precious jewelry.

Does Amazon Pay balance: Money expire?

There is no validity period for Amazon Pay balance: Money, however Amazon may choose to impose a validity period as and when required and mandated by the regulator. You shall receive periodic reminders before this happens on your email and mobile. Please check our terms and conditions for more details.

Can I set up a spend limit?

Yes, you can set up a limit on the amount that you can spend from your Money in Amazon Pay balance. This can be done in two ways:

  • Set up a limit on the amount you can spend per transaction.
  • Set up a limit on the number of transactions you can make per day.

If you'd like to set this up, please contact us from


  • This limit cannot exceed your default monthly spend limit which is Rs.10000 if Full KYC is not done.
  • This limit cannot be applied on the 'Gifts and Credits' component of your Amazon Pay balance.

How will I get a refund on transactions made through Amazon Pay balance?

Refund will be processed back to the original payment method, which in this case is Amazon Pay balance. If a transaction was partially paid through Credit card, then the refund will be processed to Credit Card and Amazon Pay balance respectively.

How do I update my account details?

You can update your account details from Account Settings.

Is it mandatory to update an official ID number in order to add Amazon Pay balance: Money?

As this is an RBI mandate, you should update an official ID number to your Amazon Pay balance: Money account in order to Add Money. However, you can continue using Gifts and Credits component without updating this information. You will also be able to use existing Amazon Pay balance: Money if any.

Is it safe to add my official ID on Amazon?

Your official ID details are stored on a secure, dedicated database and access to the data is restricted. In addition, our secure server software encrypts all of your personal information so that it cannot be read as the information is sent to us.

Where can I find the 4 digit confirmation code that the delivery agent is asking me in order to process a cash load?

The delivery associate would need this information when an official ID is not updated on your account yet. In such cases, go to and update the information in order to receive the code. If you have already added your official ID earlier, but the delivery associate is asking you for the 4-digit confirmation code, then please go to the Account Settings. You will find the 4-digit confirmation code here.

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.