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Amazon Global Store Return & Refund Policy

This policy is applicable to all Global Store products

This General Return Policy is applicable for all Amazon Global Store Products (“Product”). If the Product is eligible for a refund on return, you can choose to return the Product either through courier Pickup or Self-Return**

Courier Pickup

If you schedule a courier pick-up through our Online Returns Center you are required to keep the following documents ready for handing it over to the pickup associate:

  1. Copy of your ID proof (Aadhar, Passport or PAN)
  2. Return invoice
  3. Customer Authorisation
  4. A return mailing label with Amazon tracking barcode

The Return invoice and Customer authorization documents should be affixed on the package. You can access these documents by clicking Manage Returns in the Online Returns Centre. It generally takes up to 15 - 25 days for an item to reach Amazon Export Sales, LLC after it is picked up by the courier.

Self-Return

In case of self-return, customer can return the Product using any courier/ postal service of your choice. It is customer’s responsibility to provide all the documents which are required by courier to ship the item back to Amazon Export Sales, LLC.

Amazon Export Sales LLC will reimburse shipping charges on presentation of receipt as per actuals upto a maximum of INR 1725/- (Rupees One Thousand Seven Hundred and Twenty Five Only).

Note:

  • Once the package is received at Amazon Export Sales LLC fulfillment center in the US, it takes 2 (two) business days for the refund to be processed and 2- 4 business days for the refund amount to reflect in your account.
  • If your return is due to an Amazon error you'll receive a full refund, else the shipping charges (onward & return) along with import fees will be deducted from your refund amount. An item that is either damaged or defective when delivered to you will be considered as an Amazon error.
  • If you wish to cancel your order/item, go to Cancel Item or Order.

**For products worth more than INR 25000, we only offer Self-Return option.

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