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Amazon.in Returns Policy

General Returns Policy


  1. Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Amazon.in.
  2. If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may schedule a technician visit to your location. This visit is scheduled by placing an order with Amazon through Amazon.in Home Services. Subject to Amazon.in Home Services Terms and Conditions, a resolution will be provided based on the technician's evaluation report.
  3. Return will be processed only if:
    • it is determined that the product was not damaged while in your possession;
    • the product is not different from what was shipped to you;
    • the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
  4. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Amazon shall not be liable in any manner for any misuse or usage of such information.
  5. Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
  6. Products marked as "non-returnable" on the product detail page cannot be returned.

Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.

Categories with associated return window and exceptions, if any:

Amazon Digital Devices

Category Return Policy
Echo & Alexa, Fire TV Stick, Kindle E-Readers & eBooks and Amazon Accessories for these devices

10 days; Refund only

For warranty related information please check Amazon Device Return Policies.

Movies, Music & Video Games

Category Return Policy
Movies & TV Shows, Music Non-returnable
Musical Instruments

10 Days; Replacement only

Non-returnable: Wind instruments, Harmonica / mouth organ

Video Games (Accessories and Games)

10 Days; Replacement/Refund

Non-returnable: Games that are labelled as non-returnable on the product detail pages are not eligible for returns.

Gaming Consoles

10 Days; Replacement only

Books

Category Return Policy
Books

10 Days; Replacement/Refund

Non-returnable: Textbook, Notebook and Stationery Bundles that are labeled as non-returnable on the product detail page.

Used Books

10 Days; Refund Only

Mobiles, Computers

Category Return Policy
Mobiles (new and certified refurbished)

10 Days; Replacement only

• For device-related issues in Apple iPhones, please contact Apple Customer Service.

• For Android smartphones, our Returns Centre will prompt you to download the Blancco app to diagnose issues with a defective smartphone. We'll provide a resolution on the basis of the Blancco app diagnostic results.

• In certain cases, the technician may take the phone to a brand-authorized service center to fix issues covered under warranty at no cost.

Mobile Accessories (new and certified refurbished)

10 Days; Replacement only

Non-returnable: Screen guards, screen protectors and tempered glasses.

Tablets (new and certified refurbished), Laptops (new and certified refurbished), Office & Stationery Supplies (new and certified refurbished) , Work Space and Gadget Accessories

10 Days; Replacement only

Desktops, Monitors, Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer Accessories, Graphic Cards, CPU, Power Supplies, Motherboards, Cooling Devices, TV cards, Computing Components (new and certified refurbished)

10 Days; Replacement only

Non-Returnable: All products that are labeled as non-returnable on the product detail page are not eligible for returns.

Printers, Networking Devices (new and certified refurbished)

10 Days; Replacement/Refund

Software

10 Days; Replacement/Refund

• For software-related technical issues or installation issues in products belonging to the Software category, please contact the brand directly.

Non-returnable: Software products that are labeled as non-returnable on the product detail pages are not eligible for returns.

TV, Appliances, Electronics

Category Return Policy
Televisions, Large Appliances (new and certified refurbished) like Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave, Speakers (new and certified refurbished)

10 Days; Replacement/Refund

Digital Cameras, Camera Lenses, Headsets, Projectors, Home Entertainment (new and certified refurbished)

10 Days; Replacement only

Home, Kitchen, and Pets

Category Return Policy
Home and Kitchen (new and certified refurbished)

10 Days; Replacement/Refund

Non-returnable: Edible products, some consumable products and products marked as "non-returnable" on the product detail page.

Furniture

10 Days; Replacement Only

• For damaged / defective products, products with missing parts or product not as described, replacement will be offered. Replacement may be offered for the entire product or part(s) of the product.

• For seller fulfilled items, contact seller for disassembly within the return window.

Bedsheet/Pillow Covers, Pressure Cooker (new and certified refurbished), Mixer Grinder, Water Heater, Food Processor, Air Purifier (new and certified refurbished)

10 Days; Replacement/Refund

Pet – Habitats & Supplies, Apparel & Leashes, Training & Behavior Aids, Toys, Aquarium Supplies such as Pumps, Filters and Lights

10 Days; Replacement Only

Pet Food, Pet Shampoos and Conditioners, Pest Control, harnesses, aquarium supplies and Pet Grooming Aids

Non-returnable

Toys and Baby Products

Category Return Policy
Toys (new and certified refurbished)

10 Days; Replacement/Refund

Baby

10 Days; Replacement/Refund

Non-Returnable: Breast pads and shields, breast milk containers, nursing covers, baby grooming products, baby washes, shampoos, skin care, wet wipes, diapers and nappies, soothers and teethers, feeding related products like bottles, bottle sets and nipples.

Sports, Fitness, and Outdoors

Category Return Policy
Sports, Fitness and Outdoors (new and certified refurbished)

10 Days; Replacement/Refund

Non-returnable: All inner apparel, socks, gym supporters, guards.

Aerobic Training Machines like Treadmills, Exercise Bikes, Home Gyms/ Multi Gyms, Massage Machines, Table Tennis Tables, Billiards/ Pool/ Snooker/ Other Large Game Tables, Punching / Boxing Bags, Bicycles

10 Days; Refund Only

Garden & Outdoors

Non-Returnable: Seeds and live plants.

Beauty, Health, and Groceries

Category Return Policy
Beauty

Non-returnable

Shaving and Hair Removal

10 Days; Replacement only

Health and Personal Care (new and certified refurbished)

10 Days; Replacement/Refund

Non-returnable: All products included in this category that are labeled as non-returnable on their product detail, and oral care products.

Occupational Health & Safety Products

10 Days; Replacement/Refund

Heart Rate Monitors, Health Monitors, Medical Supplies and Equipment, Scales, Miscellaneous Health and Wellness Appliances

10 Days; Replacement Only

Grocery & Gourmet

Non-returnable

Clothing and Accessories

Category Return Policy
Clothing, Shoes and Accessories 30 Days; Replacement/Refund

Non-Returnable: Lingerie, innerwear and other apparel that are labeled as non-returnable on their product detail pages.

Jewellery, Watches, and Eyewear

Category Return Policy
Precious Jewellery, Fashion/Imitation Jewellery, Eyewear and Watches (new and certified refurbished) 30 Days; Replacement/Refund

Precious jewellery products need to be returned with the tag intact in the tamper free packaging that is provided in the delivery parcel. Returns in any other packaging will not be accepted.

Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars / Silver Coins / Silver Bars / Silver Chips / Silver Bullion Non-Returnable

Handbags and Luggage

Category Return Policy
Luggage and Handbags 30 Days; Replacement/Refund

Any luggage products with locks must be returned unlocked.

Car, Motorbike, and Industrial

Category Return Policy
Car Parts & Accessories, Bike Parts & Accessories, Helmets & other Protective Gear, Vehicle Electronics (new and certified refurbished) 10 Days; Replacement/Refund

Non-returnable: Products marked as non-returnable on detail page.

Tyres, Rims & Oversized Products (Automobiles)

10 Days; Replacement/Refund

Return pickup facility is not available for these products. You can self-return these products using any courier/ postal service of your choice.

Learn more about shipping cost refunds.

Non-Returnable: Car tyres

Fasteners, Food Service Equipment & Supplies, Industrial Electrical, Lab & Scientific Products, Material Handling Products, Occupational Health & Safety Products, Packaging & Shipping Supplies, Professional Medical Supplies, Tapes, Measure & Inspect Products, Industrial Hardware, Industrial Power & Hand Tools (new and certified refurbished) 10 Days; Replacement/Refund

Inspect and Buy

Category Return Policy
Products with ‘Inspect & Buy’ label 2 Days; Refund only

Seller Fulfilled Items

Return policies that are exclusively Seller Fulfilled are listed below. For all other categories, the return policies mentioned above apply.

Category Return Policy
Fine Art, Sports collectibles, Entertainment collectibles, Coin collectibles Sellers to be informed of the damage / defect within 10 days of delivery.

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